[Resolved]  Tata Sky — sony channels not being shown

Address:Darjeeling, West Bengal, 734001

My subscriber id is [protected]. I am unable to view sony channels for the past few weeks. It says to dial a particular number or send sms in all the sony channels. I have to everytime do it and sometimes even after giving a call, i have to re-do it after few days... This is very frustrating and annoying. I am your regular customer for the past so many years and have taken yearly packs with additional secondary set top box. For the secondary box i have to give separate calls for activating the same channel... How is it possible to everytime give calls for so many sony channels. You should give the option for activating all the channels at one call. And when i am paying full amount for the channels, why do i need to give separate calls again and again. And sometimes even after giving calls and sending sms the channel doesnt get activated. As for example i have been trying to activate sony ten3 and sony siz for the past few days to watch the india-australis series but the channels have not been activated even till today. I missed the whole t2- series. I have been giving call from 23.11.18 and i received confirmation sms also but the channels have not been activated.

I am very frustrated and would like to exit your services and switch over to some other service provider if you continue like this.

Same problem my friends are also facing.
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Dec 27, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Nov 26, 2018
Tata Sky Customer Care's response
Hi, this is not the experience we aim for. We have activated all Sony channels for you. You can continue enjoying the channels activated as long as you don’t change your pack.
Verified Support
Nov 26, 2018
Tata Sky Customer Care's response
Let us know if you need further assistance.
Verified Support
Nov 26, 2018
Tata Sky Customer Care's response
Please check the channels and let us know if you are getting any error.
Complaint comments 

Comments

I want to deactivate tata sky smart manager for subscriber id : [protected]. Please imideately deactivate my tata sky smart manager.
Tata Sky Customer Care's response, Nov 27, 2018
Verified Support
Hi, we understand your concern. We see that Tata Sky Smart Manager is not active in your account. Give a missed call to 08880488804 from your RMN to know your account information.
I am Umesh live in valsad gujrat in sunny area. But for last one month there is no signal. No proper response from customer care. Tata sky services are highly deteriorated. What shall i do. Shall i switch to other DTH or cable. tatasky is now not bearable. Also many sony channel are not shown.
Tata Sky Customer Care's response, Nov 27, 2018
Verified Support
Hi, we do not want to see you leaving us. Kindly share your RMN/Subscriber ID so we can assist you better.

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