Tata Sky — sony channels not working even after giving missed calls

Address:

Mumbai City, Maharashtra, 400008

Sony channels and aaj tak are not working on tata sky. Have also given missed call to provided numbers and sent as sms too. I have also got a confirmation from tata sky regarding activation of channels. But the channels are still not working. Even called the customer care number but the waiting period with tata sky customer number is more than 10 minutes.