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Tata Sky — Sound problem in SET TOP BOX

My tata sky set top box is having some technical sound issues.
From so many days no sound is coming from TATA SKY subscriber id is [protected]
i would like to you to please send any technician to solve the problem.
Verified Support
Tata Sky Customer Care's response Jul 11, 2020
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Complaint comments  3 Comments     Updated: Share0Tweet0


Unfair Trade Practice & Deficiency in Service & in Quality of Products Sold.

1. My TataSky Subscriber's ID is [protected]. Due to apparently very-very poor quality (infra) of TataSky-Set-Top-Box my previous Set-Top-Box was replaced on 17.04.2020 at my House in Lucknow[protected] New Set-Top-Box's Card ID No. is:[protected]; and Rs.350 for the said Box PLUS Rs.150 for Tatasky's Technician were charged from me by the said Company.

2. On 21.05.2020 the Software for the said Box was auto-upgraded by TataSky and, thereafter, Error Message appeared: "Your Tatasky Box is not receiving signals ...".
I found from your insider sources that similar problems had occurred elsewhere, too, after Tatasky switched over from one GSAT satellite to another -- especially where Tatasky's Dish-antenna had not been initially focussed to receive the Best-Quality-Signals from the then used satellite, i.e. where the antenna was installed hurriedly by Tatasky's Technician.
I Chatted Online with Mr Rahul (Tatasky's Agent) -- he tried 'system re-set' through me, but no TV Channel could be accessed. Therefore, he raised Request No. 1-23D7K6SR for Technician's Help @ Rs.150 -- AGAIN!
Thus, for the fault of Tatasky's own Technician earlier, Tatasky was re-demanding Rs.150 (again) for fixing Tatasky's own technician's fault (i.e. the 'jugadu' or negligent work performed by Tatasky's first Technician), especially when a Doctor's charges for Home-visit are only Rs.100?
So, I emailed Shri Ratan Tata, amongst others; and the said Rs.150 were waived.

3. Yesterday, the sound suddenly disappeared from Tatasky's Set-Top-Box -- whereas my same speakers & cables are fully working (functional) on my PC.
During my Online Chat with Tatasky's Agent, Complaint No.273R01ZC dated 06.07.2020 was registered, and I am being asked to pay Rs.150 for your technician's visit -- as & when he would come.
He has not come so far.

4. Firstly, how can a Set-Top-Box fail to work AGAIN & AGAIN -- thrice within almost two & a half months, unless its quality is absolutely sub-standard? Or, secondly, is it a new tactics for fleecing Indian Citizens, especially War-Veterans & Senior Citizens like me?

I am a Senior Journalist, 1971-War Veteran, Sr. Citizen & Advocate-on-Record (Supreme Court of India) -- does Tatasky want me to go before the Media and expose all this?
May I reasonably hope that Shri Ratan Tata would kindly intervene and set things right at Tatasky's end before a situation arises that may compel me to go before the Media or to Hon'ble Court, plz.

Tatasky, plz rectify the Fault, asap, without repeated Charges -- occasioned by the absolutely poor quality of Tatasky's Set-Top-Box. I am in no mood to pay (Period) because my conscience as a Military Officer does not allow me to be cheated.
Further to my earlier Complaint, the problem is obviously with Tatasky's Set-Top-Box or its components, including its cables -- the same is under Warranty since the New Box was installed about 2 months and a half ago; hence, its replacement/ repair is Free.
Then why Tatasky should Charge for its Technician who, as per Tatasky's internal procedures &/or settings, alone can replace or repair its said Box?
Clearly, the said Charges are unconscionable, unfair trade practice and deficiency in service.
Moreso, why is Tatasky debiting to my Pre-paid Balance -- which is held by Tatasky in a fiduciary capacity, for those days when to Tatasky's knowledge its Set-Top-Box is not working? By doing so, Tatasky's is committing Criminal Offences of Cheating & Criminal Mischie[censored]nder the IPC.
It is worth repeating the contents of my Reply-email dated 07.07.2020 to Tatasky's Nodal Officer:-
"What type of 'Consumer-Support' are you intending to give is apparent from the fact that you rang up my Number for merely 2 seconds -- that, too, from a Number which cannot be called-back (Error Message: "This Number does not exist")?
Is Consumer-Support, especially when the Consumer has already paid you in advance for a Service of which you are wrongfully depriving him/her, a 'joke' for you?"
The Issue has since been resolved through Nodal Officer by replacing the under Warranty Set-Top-Box, without charging Rs.150 as Technician's Fees (for the Technician who came to replace it) because the said Box can be replaced and paired with the Subscriber's Card, etc by Tatasky's own Technician only.
Tata Sky Customer Care's response, Jul 14, 2020
Verified Support

We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!

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