Tata Sky — split tv dth service

B S Vasantha kumar

from Basi, Punjab

Address:	Mumbai, 560085
Website:	www.mytatasky.co.in

I am tatasky DTH service consumer with ID [protected]. I received SMS from said service provider to to customize my multi tv before 15.6.2019. I am having mirror channel facility for my Hall tv and bed room tv, I don't need any other channel then what i have subscribed now. It is only for purpose of convenience i am having secondary tv under single connection. Service provider unilaterally cannot charge net work fee for both tv"s in my house, it is only an extended facility. I lodged a protest under complaint number SR[protected] dtd.22.5.2019 for refunding the entire cost incurred for multi tv installation and asked for reply in writing as I am having hearing problem due to old age. Service provider contacted over phone and informed my attendant that they don't have facility to reply by email/sms and closed the complaint preventing me to lodge protest with nodal agency

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Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

Tata Sky Customer Care's response Hi, this is not the experience we aim for and regret the inconvenience caused. We have raised a service request. Rest assured, you will hear from us soon.

Verified Support

Jun 21, 2019

Tata Sky Customer Care's response We hope your concern has been addressed. Do write back to us if you require any further assistance.

Jun 23, 2019

Updated by B S Vasantha kumar Tatasky probably failed to read my grievances, I have stated my hearing defective and asked them to write to my registered email or RMN. what is the pointing in repeatedly phoning to me. besides they treated my complaint has addressed and asked for rating. The phone numbers and sms of tatasky are one-way traffic and consumer cannot have the option to reply back

Jun 24, 2019

Updated by B S Vasantha kumar Please read my complaint for ID Number

Jul 02, 2019

Updated by B S Vasantha kumar Tata Sky failed to respond, instead they are charging me now twice the stipulated new fork fee for using extended service to my room tv for one subscriber ID connection. Complaint my treated as closed as it is of no use

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Comments

B S Vasantha kumar

from Basi, Punjab

Tatasky probably failed to read my grievances, I have stated my hearing defective and asked them to write to my registered email or RMN. what is the pointing in repeatedly phoning to me. besides they treated my complaint has addressed and asked for rating. The phone numbers and sms of tatasky are one-way traffic and consumer cannot have the option to reply back

Tata Sky Customer Care's response, Jun 24, 2019

Verified Support

Hi, that's not how it should have been. Please share your RMN/Subscriber ID and let us know your concern in detail, we will assist you further.