Tata Sky — subscriber id- [protected]

Address:

Kolkata, West Bengal, 700027

I had an issue with my tata sky. I was not able to view all the channels on 29/09/18.
At about 4:45pm on 29/9/18 i had called up the customer care regarding the same.
An engineer was assigned against my complain no: 17yhjfjq & he was scheduled to visit at around 6:00pm on the same day-29/9/18.

Before the engineer’s visit all my channels started to work around 5:15pm.
Now when the engineer visited my place he disconnected all the wires & again connected them.

After that again many of my channels went off as no signal was coming at all.

The engineer told me that my dish was having normal lmb & should be changed to super lmb to view all the channels with proper signal strength & quality. Also the super lmb replacement will be charged at rs.800/-.

I called to tata sky customer care again and enquired about the same.

I was never provided with an super lmb when i had upgraded my primary set top box to hd recording set top box about 3-4 years back. Hence i should be provided with super lmb without any charges. The customer care confirmed the same and an work order no: 17youlqf was raised & scheduled to be completed on 29/9/18 at 8:00 to 8:30 pm.
But no one visited for the same. I got another sms that the same work order no: 17youlqf is now re-scheduled for 30/9/18 at 1:00pm.

I waited till 1:15pm on 30/9/18, but no engineer had called me up & neither i had received any call from tata sky for the same.

Again at 1:15 pm on 30/9/18 i called up the customer care & enquired about the same. I had spoked to the floor head - sr, executive regarding the issue. I was assured that my issue has been escalated & i will be receiving a call back from the backend team within 2 hours.

Since 1:30pm till 7:30 pm on 30/9/18 i have spoken more than 5 (Five) times to tata sky customer care sr. Executives & all the time i am being assured that i will be getting a call back within 2 hours & my issue regarding super lmb replacement will be resolved latest by 5:00pm on 30/9/18.

Now the entire day - 30/9/18 has gone by & till now there is no response from tata sky or any engineer???

Is this the service tata sky is known for?
I am using tata sky from 2007 & have never faced such a disgusting service?
I am a premium customer & have been using platinum pack & making my payments at a go for the full year. Than why i am being made to suffer?

I think this is a serious issue & needs to be checked with the engineers or the frenchie people at the ground level. As they are duping customers.
Why my normal lmb was not changed to super lmb earlier when i had upgraded my set top box to hd recording set top box 3-4 years back?

Again how i was able to view all the channels without super lmb till 29/9/18 evening before the engineer’s visit for the complain no: 17yhjfjq???

Now if normal lmb is to be replaced with super lmb, why has the same been not done till today? Also no response from tata sky?

My subscription is about to expire on 8th nov 2018. I am definitely mulling to quit tata sky as i am being harassed a lot.

There are more than 40 tata sky connections in my apartment & i being one of the association member of my apartment will ask all the consumers to switch to different dth service provider who can provide connections in bulk at a go with better service.

My apartment’s terrace is full of dth wires all completely messed up. Every time a tata sky engineer visits in out building for any issue, he disconnects one consumer’s connection & connects the wire of other consumer into someone’s else dth.

Kindly look into the issue urgently