[Resolved] Tata Sky — sudden deduction of monthly recharge amount of rs.234

Drakd18

from Hojai, Assam

Address:

Kamrup Metropolitan, Assam, 781021

I had recharged my tatasky a/c on 14.6.2018. With rs.234 on monthly basis through my s/b account as usual for last few months. But suddenly a message has been sent to me stating that my account will last till 25.6.2018, and before that i should recharge with rs.654. Now i would like to know what is the basis for this sudden deduction. Previously i used to purchage yearly or half yearly packs but for last few months i have been purchaging on monthly basis paying just rs.234 every month and that was going on fine. Now if such type of fraudulent deduction goes on i will close my account and will not stop till i get a justice.

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Jul 20, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Tata Sky Customer Care's response Hi, we have raised a service request to address your concern and you'll hear from us at the earliest.

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Comments

Zhokho Keyho

from Gurgaon, Haryana

I'm a tata sky customer and i've been trying to change the customer care but it didn't worked out quite well.
i'd be happy if you can give me the link of where i can go and make the changes necessary. thank you

Tata Sky Customer Care's response, Jun 23, 2018

Verified Support

Hi, please click here https://goo.gl/Jh75o4 to know the various ways to reach our customer care.

Muhammad muhsin

from Changanacheri, Kerala

Today I recharged my tata sky account after 15 days. didn't get the channels and facing the pairing error. The tv screen displaying a message that this is the wrong card for this set top box.How can it resolve. Please help

Tata Sky Customer Care's response, Jun 23, 2018

Verified Support

Hi, that's not how it should have been. We've refreshed the signal. Please turn off the set-top box for few minutes. Turn it on and check if the problem persists.