[Resolved]  Tata Sky — Tata sky 2nd tv connection inactive

Address:400066
Website:TATA SKY DTH SERVICE

From the month of Feb 2017 my secondary Set top box is not working, where i had register complaint my box was changed for which i was charge 600 rs.
within 15 days it also stop working than it was replaced free of cost and than again within 20 days it stop working. Again i called Toll free number in month march n charging me fee 0f rs 800/- and 4th time they informed me box which was replaced is second hand repaired i was not given complete information or suggestion whether u want to go for first hand box, and forcefully charging me full cost. and from 7th Mar 2017 no one is bother to give me call back and resolve my complaint two n half months has passed. still my secondary connection is not working n i am paying fr two tv connection.

WORST SERVICE EVER/ONLY MONEY THEY WANT...DISAPPOINTED TOTALLY

Details

Name: DEEPALI DANGRE
EMAIL ID : MANASITALAWDEKAR2YAHOO.COM
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Jun 23, 2017
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
May 23, 2017
Tata Sky Customer Care's response
Hi, this is not the experience we want you to have. We will contact you soon to get this sorted.
Complaint comments 

Comments

The technician took my box for service and promised me that he would bring it back the next day. It has been 5 days and there are still no calls or messages from them in terms of when the box will be returned. I have made over 20 calls over the last 5 days. Horrible service. Would like to change
Hi Rohit,

I’d suggest you to provide your subscriber ID here so that Tata Sky's support team can get in touch with you. I once faced an issue where I paid for the package amount but my account was de-activated. I too made the complaint here and tata sky immediately responded to it. All I had to do is submit my subscriber ID. They resolved my issue by activating my account and providing for the days I was unable to view television. I am sure they will look into your matter immediately and resolve your grievance.

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