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[Resolved]  Tata Sky — tata sky amount debited in my bank account but recharge not get

Dear tata sky team,

Today i have made tata sky recharge of inr1000. Amount debited from my bank account. Transaction id - upi[protected]. But recharge not get in my account.
The tata sky team also not helping us. Enclosed the payment details also. We really not expecting this type of services from tata sky.
Please recharge my account as soon as possible.

My id is - [protected]

Can you please help to resolve this issue asap?
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May 30, 2020
Complaint marked as Resolved 
Resolved
Tata Sky customer support has been notified about the posted complaint.
Verified Support
May 11, 2020
Tata Sky Customer Care's response Hi! We understand your concern. We have raised a service request. Rest assured, you will hear from us soon.
Verified Support
May 11, 2020
Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
May 12, 2020
Updated by Dhanashree Pardeshi My issue not yet resolve. i checked with my bank account. The transition done successfully. i have references number also of my transaction . The payment refrences ID is[protected]. If you required will provide you bank statement. please do not close my request. If your scan payment having issues why are you providing option. make the easy payment through Scan ?

Really painful followup procedure. The value of INR 1000 amount is valuable for me in this COVID -19 situation .

please resolve ASAP.
Verified Support
May 12, 2020
Tata Sky Customer Care's response We are looking into it right now. Please allow us some time. We will look into it with the utmost care and get it resolved as quickly as possible.
Verified Support
May 14, 2020
Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
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