[Resolved] Tata Sky — tata sky changed my trai compliance pack in between subscription period
Delhi, Delhi, India
Mumukesh2909 on Feb 20, 2019
I changed my pack with the help of tata sky customer care to continue my services according to trai rules on 05/02/2019 and recharged accordingly. I was getting all my channels and everything was good. To note, my previous non-trai pack had already ended on 04/02/2019. On 17/02/2019, i suddenly find 46 channels deactivated, some of which were hd and some sd. I was not informed about the act and my complaint was not satisfactorily redressed. The migration, according to customer care, occured on 17/02/2019, without my permission, in middle of my subscription period which should have ended on 05/03/2019. Suddenly, i am now required to pay more for the same channels i was already watching. The thing to note is that the pack i chose was according to trai compliance and in between my trai compliance pack subscription period they decided to delete channels from it. I request my complaint to be satisfactorily redressed and handled.
Ph. - [protected]
Complaint marked as Resolved Mar 24, 2019
[Feb 20, 2019] Tata Sky customer support has been notified about the posted complaint.
Verified SupportTata Sky Customer Care's response, Feb 21, 2019
We believe you have been already communicated. Please let us know if we can be of any other help.
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