[Resolved] Tata Sky — tata sky dth services id: [protected]

Anurag Anal

from Pune, Maharashtra

Address:

Pune, Maharashtra

Madam, Dear Sir,

I am satisfied customer of TATA SKY DTH since long. This is the first time I am raising compliant as under:

I have raised a request on 25.02.2018 for deactivating Sony Ten 3 pack from my services. Immediately after raising request I was unable to view the channel. After that I received a message request will be processed in 30 min.

Today at 11.59 am, I have received a message as "Dear Tata Sky subscriber, if you want to drop Sony Ten 3 ALC pack from your account please give a missed call on[protected] from your RMN". After giving missed call, the same services was activated on my pack which I have requested to deactivate. As the message clearly indicated that this request is for deactivation. I treat this as fraud and condemn this policy.

I request that the specific service shall be dropped immediately from my pack and redeem me the charges debited. If query remain unresolved, the same shall be forwarded to Ombudsman.

I hereby attach pics of the messages being communicated to me.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Apr 7, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Tata Sky Customer Care's response Hi Anurag, this isn't the experience we aim for. We will contact you soon to sort this. Kindly note your SR# 13KCQBYW.