[Resolved] Tata Sky — tata sky mobile app

Saurabh Pande

from Mumbai, Maharashtra

Address:

Raigad, Maharashtra, 410210

I cannot watch sports channels on the mobile app. Th8s facility was available earlier but even after recharging my account, i cannot watch the ipl matches on the go.
On calling the helpline number, i am told that sports cannot be viewed on the mobile app and i should download hotstar. I find this strange as i have been seeing one day matches as recent as 25th march.
Need a solution to this at the earliest.

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May 14, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Apr 10, 2018

Updated by Saurabh Pande I cannot watch sports channels on the mobile app. Th8s facility was available earlier but even after recharging my account, I cannot watch the IPL matches on the go.
On calling the helpline number, I am told that sports cannot be viewed on the mobile app and I should download Hotstar. I find this strange as I have been seeing one day matches as recent as 25th March.
Need a solution to this at the earliest.

Verified Support

Apr 13, 2018

Tata Sky Customer Care's response Hi, that's not how it should have been. We have raised a service request to sort this and you'll hear from us at the earliest.