[Resolved]  Tata Sky — tata sky poor handling of my complaint of loss of signal

Address:

Shyam Villa VIP Road, Surat, Gujarat, 395007

My tata sky connection is facing problem of not receiving signal since july 2019, we had placed complain then and a technician came and fixed it, later i left for abroad and since mid july again the problem started. My parents are not so comfortable calling call center and so when i returned in september i placed a complain on 16/9/2019 and technician came to visit on 17/9/2019, after an hour of waiting he was not able to solve the problem and as we had to leave so he said please give otp and i will close complain for today and come tomorrow, my wife also stays abroad and was not familiar with the otp system and she believed the technician and gave the same to him. Next day on 18/9/2019, technician did not visit the entire day, so i called the call centre in the evening and i informed them of the same and they took another complaint. Technician comes on 19/9/2019 again after an hour, says he will need another person to sort the problem and so he will get the person in 1 hour, after 1 hour he comes and says that the other person is not free and will come at 6 pm, when they did not turn up at 6pm then i called the call center and they just apologized and they said they will escalate the matter. I called the technician and they said that they will come next day on 20/9/2019. Today when they have come they are saying that your regular lnb needs to be changed to super lnb, when i enquired that i had previously hd connection then how come super lnb was not placed then, to which he replied, that speak to call center. I have observed on the internet that hd connection is given with super lnb but it was obviously not in my case. The technician today charged me rs 800 for super lnb and rs 150 for four way connection (I previously had two connection of tata sky-1 hd and 1 normal satellite receiver, but i have cancelled the hd connection), i do not even know wether it was required. He told me that with the regular lnb i was getting 40% signal strength and with super lnb i am getting 80% signal strength. When i told him to leave the old lnb with us as we are paying for the new one, they refused and said that they need to submit it to the center. I told them that i will complain about it then they left the same with me.
Overall i am very unhappy with the whole experience. I have come to know that this loss of signal is also due to change of satellite from insat to gsat and so the dish needs to be realigned, i feel that the realignment service should be on a proactive basis and not only when customer complaint. For example in the automobile industry, if the car has a defect then they recall the vehicle on there own and do not wait for the customer to complaint. When tata sky knew that customers will face this problem of realignment then why were they not proactive about it.
I require tata sky to refund me my rs950 charged by the technician and give me 2 months extended subscription for the time lost.
If they need to contact me, they can call me at my alternate number which is [protected]