[Resolved] Tata Sky — tata sky replacing set top box with faulty refurbished ones repeatedly
ShSharmaL76 on Dec 1, 2017
Tata sky is replacing our set top box, which still in one year guarantee, with faulty refurbished ones repeatedly and these refurbished boxes go into stand-by mode within a few days and stop responding to remote. These boxes don't have physical buttons also to operate manually. Spoke to tata sky team several times but they refuse to assure us if the replacement boxes will work or not.
Earlier set top box had issue with signal and took several days to get fixed.
We haven't been able to view programs for many weeks as this issue keeps repeating. I've recorded calls with call center and emails exchanged. Should i drag them to court?
We paid them full advance for one year subscription in april 2017. And, they also refused to compensate for so many days we lost due to downtime!
Complaint marked as Resolved Jan 2, 2018
[Dec 01, 2017] Tata Sky customer support has been notified about the posted complaint.
Tata Sky Customer Care's response, Dec 02, 2017
Hi, we understand your concern. Please allow us some time to get back to you, Kindly note your SR# 11OIOGZK.
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