[Resolved]  Tata Sky — tatasky platinum hd services

Address:

110096

I had taken platinum hd connection from tatasky. After some time they have discontinued a few channels for which i hyad taken their connection. All i wanted if tatasky cant provide me channels i want to discontinue and get refund of my money. I shall take my complaintv to higher authorities if not resolved urgently.

Trai regulation (Rule 9a) provides that a dth provider cannot arbitrarily make any changes in the composition of a subscription package chosen and paid for by the subscriber, during its validity. I had taken connection because of a few channels primarily for bbc sony hd and sony sab hd. When the same cabnt be provided, it is demanded that my refund amount may be informed and after that a choice must be given to terminate the contract.

Tatasky has not only violated rule 9a, but also the time limit set for resolution of complaints under the regulations. They are not giving rebate prescribed under the regulations. Tatasky has to be held liable for these transgressions.

Tata sky is acting unprofessionally, to say the least. Extremely dissatisfied the way complaints are handled. All i want is to discontinue the membership and take refund.

Regards
S bhattacharjee
[protected]