[Resolved] Tata Sky — tatasky workers are refusing to relocate my tv dish
Lalakshmigopinathan on Nov 1, 2018
My subscriber id is [protected] and work order number for dish relocation request submitted on 30-oct-2018 is wo#18nlo30e.
My tv dish in parmanu nagar, sector 4, vashi needs to be relocated due to construction of rain shed over the building terrace. During the last dish installation, the technician (Ravi) had installed it somewhat low on the wall. For this relocation, the technician who came said he cannot reach so low and only the person who installed it can do it. When the person, ravi, who installed came, he removed the dish, but refused to install it, saying the first technician is supposed to do it. Due to infighting between tatasky technicians, with each technician saying that someone else will do the relocation, i have not had tv for 3 days.
My neighbour's tv dish on the same terrace wall and the dishes of several tatasky subscribers in this building have been relocated, so the technicians have no valid reason to refuse to work on my dish.
It is terrible that tatasky has no control over its staff. They should either refund my balance or finish the relocation.
Complaint marked as Resolved Jan 19, 2019
Tata Sky did not resolve my complaint, and should not have marked this issue as resolved. They emailed me from email@example.com on Nov 19, 2018 (Service Request No.:190D5A14) stating that my balance would be refunded, but I have not received any refund yet.
[Nov 01, 2018] Tata Sky customer support has been notified about the posted complaint.
Verified SupportTata Sky Customer Care's response, Nov 17, 2018
Hi, we believe you have already been communicated regarding this and have sent an email to your registered email id. Please let us know if we can be of any other help!
Verified SupportTata Sky Customer Care's response, Nov 18, 2018
Hi, this is not the experience we want you to have. We have raised a service request to sort this and you'll hear from us at the earliest.
Verified SupportTata Sky Customer Care's response, Nov 21, 2018
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
|1 Comment Updated:||Share0Tweet0|
[Resolved] Tata Sky - Change of package 
[Resolved] Tata Sky - No signal 
[Resolved] Tata Sky - My new connection.. Is not working!! 
[Resolved] Tata Sky Peace TV - PEACE TV ON TATA SKY 
[Resolved] Tata Sky - Change the Name and Registered Mobile Number 
[Resolved] Tata Sky - pairing error on my tata sky dth 
[Resolved] Tata Sky - No response; non-interest to solve my problem 
[Resolved] Tata Sky - set top box not working 
[Resolved] Tata Sky - Change name & address 
[Resolved] Tata Sky - forgot password and registered mobile number