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Tata Sky

[Resolved]  Tata Sky — "the set top box needs to be paired" error even after recharging

Address:New Delhi, Delhi, 110034

I was out of station for few months and returned last night.
I got my recharging done.
But now when I tried to view channels I'm getting the message "The set top box needs to be paired."
Error code 14
Please look into the matter and resolve it as soon as possible.
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Nov 19, 2019
Complaint marked as Resolved 
Verified Support
Oct 17, 2019
Tata Sky Customer Care's response Hi, your concern is certainly noted. We're looking into it right now. Please hold on a little longer. We will get back to you soon with a solution.
Verified Support
Oct 19, 2019
Tata Sky Customer Care's response We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Complaint comments 
4 Comments

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Comments

Set-top box was not in use for more than a month last used in Agust 2019 and now (Oct 2019) I did recharge but it showing error like this is the wrong card for this set-top box pairing error. I did remove the card cleaned it and inserted it again. Still, that error persists.
Reply
Tata Sky Customer Care's response, Oct 17, 2019
Verified Support
Hi, we are here to assist you. Please share us your RMN/ Subs ID for further assistance.
NDS No[protected]
Digi Card no[protected]

This is the message I see when I open my TATA SKY. They are charging me money to resolve this for 150 rs where I have no faults.

Help me to resolve this. This is very bad of them.
Reply
Souravchatt's reply, Oct 9, 2019
Look at the image
Tata Sky Customer Care's response, Oct 17, 2019
Verified Support
Hi, we are here to assist you. We have raised a service request. Rest assured, you will hear from us soon.
Tata Sky Customer Care's response, Oct 19, 2019
Verified Support
We hope your concern has been addressed! Let us know if you require further assistance, we will be glad to help!
Booked Tata sky via online and payment was done through GPAY, amount has been deducted from the account but no confirmation on booking. Customer care wasn't helpful, everywhere registered mobile number/ subscribed ID is asked which I haven't received. Not a good support to start with.
Reply
Hey, help me to resolve this problem

Reply
Tata Sky Customer Care's response, Jun 19, 2021
Verified Support
Hi! We understand your concern. Please share with us your Registered Mobile Number/Sub ID to assist you further.

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