[Resolved] Tata Sky — this is the wrong card for this topbox pairing error
Nugegoda, Sri Lanka
ChChaminda Gunawardana on Dec 9, 2018
I didn't use the service for 3 months. Then i recharged today but it is not working.
On the tv, there is just a blank screen with a message : "this is the wrong card for this set top box (Pairing error). Nds no.[protected] digicard id[protected]"
My subscriber id is [protected]
Please resolve this problem as i trust your good company. I am a loyal tata sky consumer.
Complaint marked as Resolved Jan 12, 2019
[Dec 09, 2018] Tata Sky customer support has been notified about the posted complaint.
Verified SupportTata Sky Customer Care's response, Dec 10, 2018
Hi, we understand what this has been like for you. We have raised a service request to sort this. Rest assured, you will hear from us soon. Meanwhile, you can also watch TV on Tata Sky Mobile app or on watch.tatasky.com at no extra cost.
Verified SupportTata Sky Customer Care's response, Dec 12, 2018
We were unable to get in touch with you. Do share an alternate number so that we can get in touch with you at the earliest.
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