Tata Sky — to change setup box

Address:Surat, Gujarat

Sir My Tata sky Id is [protected] . Name : Padma hazarika, in spite of my several requests, miss calls and personal talk with the customer care representatives, my Existing Set top box has not been changed till date. since 30th Sept, 2015 continuously I am requesting to change the Box but no response - rather one after another, channels have been de-activated regularly depriving me and my children of viewing the important programme. I have already provided my new address. One day one person contacted me with his Mobile No.[protected] and asked my address. He informed me that he has been entrusted the responsibility to see my problem. But I have come to know that he is from Baksa district which is about 100 Kms away from my home. He did not response. Even, when I have contacted him over phone, he misbehaved with me asked me not to contact him as that is his private phone. He asked me to put complaint against him. Now my question is - why my mobile number was provided to him if he is not interested to work? Why such person is being kept for solving the customer's problem? Sir it is my request, please do the needful to change my set top Box to mpeg4 as soon as possible. Thanks.
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