[Resolved]  Tata Sky — transaction done but no subscriber id

I bought a connection on 6th september directly from tata sky website. I completed the transaction, and received an email with payment receipt which had a tata sky transaction id and details of the transaction. Post that, no subscriber id has been generated. I received no calls about installation. When checked with customer care, they said they can't do anything or check without subscriber id, and they asked me to email to [protected]@tatasky.com. On emailing i keep receiving an automated email saying we could not find the subscriber id linked to your email. I have no idea what to do here. This is just a horrible purchase experience.
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Aug 10, 2021
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Sep 10, 2020
Tata Sky Customer Care's response
Hi, we understand your concern. Kindly share your registered mobile number for further assistance.
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