[Resolved] Tata Sky — tv channel subscription

Ritu Duggal

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700107

You sell your plans for a year and then say that it was updated as monthly plan and not a yearly plan. Now suddenly after sending a message to recharge for 735.00. You have disconnected saying your plan expired in 6 months.

When complaining you say "you should have called to convert it to a yearly charge". Are we supposed to dream that you are paying yearly subscriptio and they are deducting as per monthly?

Can one complain higher up?

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Apr 27, 2018

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

Tata Sky Customer Care's response Hi, this is not the experience we want you to have. We will follow up and will contact you soon to get this sorted.