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[Resolved]  Tata Sky — unable to view

Address:Kamrup Metropolitan, Assam, 781034
Website:Tata Sky

Hi,
My id : [protected]
This problem i started facing is more than 20 days. It gives an error saying "card initialising (28)" or no signal.
The technician visted more than three time but they are unable to resolve the issue. I am paying for the service but i am unable to use them. What's amazing is that they are least bothered about solving the problem. They vist and with few minutes they claim to solve the problem, but the same problem reappears after couple of hours. They even changed my card in the set top box charged me rs 300 but the issue is still not solve. Even after informing the local technician that the issue has reappeared they do not pay any attention.
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Feb 18, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2019
Tata Sky Customer Care's response Hi, this isn't the experience we aim for. We are looking into the matter now. Allow us some time as we figure the best way to solve this issue for you. You will hear from us shortly.
Verified Support
Jan 18, 2019
Tata Sky Customer Care's response We hope your entertainment is back on track. Let us know if you require further assistance, we will help you right away!
Complaint comments 
2 Comments

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Comments

It's not even a week an it's not working again. Your service is not credible. I requested me for a call back to explain about the charges, yet to receive a call back. And today once again it is not working. You service is not worth the money we pay for it. Need this to be resolved. I[censored] can't, pay me for my set top box, refund my money for all the days that I could not watch TV and compensate me for all the harresment u have caused and I will look for a better option.
Reply
I had also complained about Tata sky. Since last 2 months I am not able to view it properly. Initially they told to change the box to HD, which we did after paying 1000, since then I have continuous problem, I have complained multiple times but they don't care
Jatin sutaria
[protected]
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