[Resolved] Tata Sky — unable to view subscribed channels and no intimation about channels being dropped

udai.arun

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400097
Website:	tatasky.com

All of a sudden channels are being dropped, and that too without intimation,

All i am getting is scripted response that in navbharat & indian express they have published, do they expect customers to keep reading these newspapers about tata sky in digital world,
Also when there is subscription renewal they keep calling us over a month and when it comes to such information all we receive is harassment.

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Nov 17, 2018

Complaint marked as Resolved

The Tata-sky team, reverted stating that the negotiations with the sony ppl failed and they would had to raise prices in order to continue with the same channels, and would have passed the brunt to the consumers. However though this reactive revert is not enough for the sudden shock that they gave to their customers including me..and news in some print media is just not enough to inform customers since thats the legal way to save them and dents the CX, when for recharging the account they call 1000 times but when it comes to proactive communication, just a sorry post the trauma and the shock doesn't suffice. However as a consumer which is me in this case have become now a hostage having been recharged for the full year. guess i have no option but to forget and forgive. thx Arun

Tata Sky customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Tata Sky Customer Care's response Hi, we understand what this has been like for you. Commercial negotiations with broadcasters broke down because what they were seeking would have forced us to hike our prices. Hence we have had to drop a few channels while keeping the popular ones on. Please bear with us for some time because we are doing this in our subscriber's interest. Click the link https://goo.gl/E3Yiv3 to know more details.