[Resolved]  Tata Sky — unable to watch a few channels (star sports 1 & few marathi pack channels) since last week

Website:www.tatasky.com

Subscriber id: [protected]
I am not able to watch following channels (Despite having subscription) since last week, all other favorite channels are visible:
1) star sports 1 (English)
2) star pravah
3) colors marathi
4) abp majha

Message continuously appears as 'your tata sky box is unable to receive signal' which can not be true as other channels are visible. Checked cable connection, it is fine, there is no obstruction around dish either.
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Jan 13, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2017
Tata Sky Customer Care's response
Hi, we've refreshed the signal. Please turn off the set top box for few minutes. Turn it on and check if the problem persists.
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