[Resolved] Tata Sky — unauthorized charges & cheating

Prateekvishwa

from Mumbai, Maharashtra

Address:	400610
Website:	www.tatasky.com

Hello,
I am really disappointed with the way my recent complaint is handled by tata sky customer care. Sequence of events in my journey to tata sky is as below-

Subscriber id - [protected]

- i am a happy tatasky dth user since 6th oct 2012. I started with 2 set top boxes i. E 1 hd & 1sd set top box.

- on 31st dec 2017 i took additional set top box which means now i have 2 hd & 1 sd set top boxes i. E total 3 set top boxes

-on 28th april 2018 i was offered to upgrade my existing sd set top box to a hd by tatasky executive. I took the offer & upgraded my sd box. Which means now i have 3 hd set top boxes

- somewhere in august i deactivated one of my hd set top which means now i have 2 hd set top boxes

Now on 26th of december this year while scrolling through tatasky app i noticed that application is showing i have 3 set top boxes active! It is showing that 2 of them are hd & 1 is sd set top box.
So to my understanding - 8 months ago when i upgraded my sd set top box to hd, tatasky executive installed a new additional hd set top box without deactivating existing sd set top box & cost for that sd box is getting deducted from my balance from past 8 months without my knowledge.. All this time i am under the impression that i have only 2 active boxes but it is clearly not the case.

I have few question from tatasky as below-

- who is at fault if sd box was still active till 26th december this year?
- nearly inr 2000 is deducted till date @ 250 till date for multitv sd set top box which was supposed to be deactivated by your executive
- i was told by your customer care executive that they cannot do anything in this regard as the box is active from more then 6 months - but does that means i should pay for it from my pocket?

This is clearly a case of negligence at your part for which i am being charged. I want to escalate this matter to higher level & until this issue is sorted i will not renew my services with tatasky. My request number is 19z27won

Awaiting your earliest response. Thanks

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Jan 29, 2019

Complaint marked as Resolved

Tata Sky customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by Prateekvishwa here is UPDATED details-
Hello,
I am really disappointed with the way my recent complaint is handled by TATA sky customer care. Sequence of events in my journey to tata sky is as below-

Subscriber id- [protected]

- I am a happy tatasky DTH user since 6th Oct 2012. I started with 2 set top boxes i.e 1 HD & 1SD set top box.

- On 31st dec 2017 I took additional HD set top box which means Now i have 2 HD & 1 SD set top boxes i.e total 3 set top boxes

-On 28th April 2018 i was offered to upgrade my existing SD set top box to a HD by tatasky executive. I took the offer & upgraded my SD box. which means Now i have 3 HD set top boxes

- Somewhere in August i deactivated one of my HD set top which means Now i have 2 HD set top boxes

Now on 26th of December this year while scrolling through tatasky app i noticed that application is showing i have 3 set top boxes active! It is showing that 2 of them are HD & 1 is SD set top box.
So to my understanding- 8 months ago when i upgraded my SD set top box to HD, tatasky executive installed a new additional HD set top box without deactivating existing SD set top box & cost for that SD box is getting deducted from my balance from past 8 months without my knowledge.. & without being used at all! All this time i am under the impression that i have only 2 active boxes but it is clearly not the case.

I have few question from tatasky as below-

- Who is at fault if SD box wasactive from 28th april 2018 to 26th December 2018 when i am not using it at all?
- Nearly INR 2000 is deducted till date @ 250 per month for MultiTV Sd set top box which was supposed to be discontinued by your executive.
- I was told by your customer care executive that they cannot do anything in this regard as this issue is more then 6 months old- but does that means i should pay for it from my pocket?

This is clearly a case of negligence at your part for which i am being charged. I want to escalate this matter to higher level & until this issue is sorted i will not renew my services with tatasky. My request number is 19Z27WON

Awaiting your earliest response. Thanks

Verified Support

Dec 29, 2018

Tata Sky Customer Care's response Hi, your concern is certainly noted. We are working on this and will contact you soon to sort this.

Jan 16, 2019

Updated by Prateekvishwa i got call from tatasky representative but nothing happen after that.. more then 15 days now and my position is still same.. highly disappointed with tatasky.. i may switch to other service provider now..
Prateek vishwa
mb [protected]