[Resolved]  Tata Sky — uncooperative behaviour of tata sky team

Address:	Kapurthala, Punjab, 144401
Website:	www.tatasky.com/wps/portal

To
Tata Sky Customer Care,
3rd Floor, C-1, Wadia International Centre, Pandurang Budhkar Marg,
Mumbai India 40025
Land mark : Bombay Dyeing
[protected][protected][protected][protected][protected][protected]--
Name of Consumer: Rajneesh Madhok, Advocate, Railway Road, Phagwara-144401
Registered Mobile No:[protected]
Tata Sky Subscriber ID: [protected]
I took my Tata Sky Connection from Chopra Electricals Phagwara Gate, Jalandhar M[protected] Ph:[protected] and paid Rs 4, 250/- for H.D. Set Box with One year Dhamaal Mix pack with one month HD Access for Rs 4, 250/- on 20/06/2018.
1. I got message regarding WO No # 15SS877A AT 20 June 2018 at 18.18. Hi! We will contact you on RMN in 2 working hrs to take appointment for visit. Tatasky.
2. Your Tata Sky Subscriber ID [protected] has been recharged with Rs 4481/-. Installation details will follow.
3. Got call from Sh, Sooraj Sharma of Tata Sky[protected] at 18:58 on 20.06.2018
4. Tata Sky Installer visit for WO#15SS877A is scheduled between 21/06/2018 at 11:00 & 12:05 in case of query pls contact our helpline on [protected]
5. Got a call from Tata Sky Service Engineer Jyoti Ph:[protected] at 11:12 and 11:21 very uncooperative and rude person, could not make installation, said to customer to go to any other customer of Tata Sky to get the Digicard updated because he was unable to update Digicard in this HD Defective box on the first day of installation and finally not did proper installation by fixing the cable with Pin fastner (Pin Gutti). On request to properly install left the job and said, you should report to Tata Sky and seek fresh Work order, clear cut message that he can charge second time from the company for same work order.
6. Made calls to Customer care executives[protected] at 13.02 that has been disconnected by Customer Care Executive, again made call at 13.08 but no action taken so far.

Sir,
I regret to inform you that the Installer of dish who has been provided the job wants that he should be called again and again for the purpose of same job and run away to leave job in mid-way. This is my first day with Tata Sky and how the one year Service will be provided by Tata Sky really astonishing factor.
Very arrogant staff is appointed by Tata Sky those have no care to escalate the matter further and challenge the customers to escalate the matter, we don’t care.
I pray to the authorities concerned to install the dish properly as till date I am disappointed with the Tata Sky team.
Regards,
Rajneesh Madhok, Advocate,
Railway Road, Phagwara-144401 (Pb)
Phagwara,[protected]
[protected]@gmail.com ; [protected]@yahoo.com