[Resolved]  Tata Sky — unethical behaviour by executive arnav/arnab singh

Address:

New Delhi, Delhi, 110017

Complaint numbers- 12ULMZ60 / 12VKMRWG
We have 3 Tata Sky Connections at our home in 3 different rooms. On 30th January we had requested one connection from the guest room box to be de-activated. Instead 2 of the other boxes were deactivated and the one active did not run any of our premium paid channels.
Technicians arrived in the morning(31st ) and fixed 2 (Tata Sky + and HD) boxes and all the channels were running. The third box wasn't receiving any signal and no light was coming on, so that was taken out and kept aside. They asked us to request for deactivation again.
By afternoon, the HD box wasn't working again. When called again to complain, we were accused of providing the wrong box number in the first place. (Please explain, if I am walking into one room and reading out a number, how can I possibly make the mistake of giving a number of another room's box altogether, which I don't even know). However, I said fine, let it be, even if I made a mistake(God knows how!). The technician on the phone kept telling my mother 'wo ladki ne galat bataya, ladki ki galti hai'. a) that is no way to talk about a customer. She obviously got furious and asked him to mind his language. He called again(4th time) and I spoke. He accused me on my face. I explained to him that the box which wasn't working in the morning is obviously the one de activated. Your technician fixed the other box, which is still active, only that it doesn;t show any special channels. The guy refused to believe me, kept saying, that particular box is de activated. He asked for the box number again (4th time in this very conversation), I gave it to him and he said, this box has been requested for de activation (how is that possible when it was fixed by your team in the morning, plus it is still working!). He asked me for the box number again and that's where I lost it and asked him to go die. In return he told me it was my fault and he was just trying to help me. His name he said was Arnab/Arnav Singh.
I am 27 and both me an my mom are working . We happened to be working from home today, doesn't mean we'll keep going from room to room giving Tata Sky numbers to ### who just too slow.