[Resolved] Tata Sky — unnecessary charge for technician visit under warranty period

1 Review
 Anuradha Yadav Jadhav on Dec 30, 2017
I facing issue with my setup box as there was no signal problem so i raised complaint and technician came and fixed the problem. There were no additional items he has added from his end.
Then i received sms saying charges of 225 rs have applied, after complaining for this in company they are saying charges are for loose connection which technician fixed. What does they mean by warranty of there product when they are charging for technician visit.
This is unethical and wrong. If product is under warranty period there company person has to come fix the issue with no charges at all but they are for no reason.
Complaint marked as Resolved Jan 31, 2018

Complaint Status

[Dec 30, 2017] Tata Sky customer support has been notified about the posted complaint.
Verified Support
Tata Sky Customer Care's response, Dec 31, 2017
Hi Anuradha, we are here to help you, please share your RMN/Subscriber ID. ^Vishal
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    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    Tata Sky - unnecessary charge for technician visit under warranty period