[Resolved]  Tata Sky — unsuccessful transaction amount is not reverting back

I had recharged tatasky account (Subscriber id : [protected]) on 26th oct 2017 of amount 1000rs through mytatasky.com. That transaction was unsuccessful. But amount got debited from my account. Bill desk was payment gateway. I contacted them, transaction was successful from there end as well. Then i contacted tata sky but they are saying that they are not able to see any recharge in there system so can't revert it back. I call customer care almost every day. They just create new request and nothing happens after that. Even i have contacted nodalofficer as well but i haven't received amount yet. Tata sky can call bill desk and tell them that they haven't received amount for given transaction id. But no. They just want to harass you. Never use tata sky. Worst customer care i have ever seen.