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[Resolved]  Tata Sky — violation of guidelines issued by trai

Address:Lakhimpur Kheri, Uttar Pradesh, 262701

Sir,
I have a dth connection of tata sky (Subscription id [protected]). I had opted for a semi annual pack of tatasky on 04.08.2018 and was valid till 18.02.2018.
On 01.02.2019 i chose the channels of my choice as per guidelines issued by trai.
1. Tata sky has not continued to provide the semi annual package till the validity.
2. Tata sky terminated my semi annual pack and started charging on daily basis even before the end of validity of my semi annual pack.
Tata sky is clearly violating the guidelines laid by trai.
I request you to look into and do the needful.
Thanking you.
Your sincerely
Pavan kumar
Upvan
Maharaj nagar
Lakhimpur kheri
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Mar 22, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Feb 19, 2019
Tata Sky Customer Care's response Hi, the following changes have been made on the Tata Sky platform:
1. All existing Tata Sky Base, Add-on, Regional and MultiTV packages will be discontinued and replaced with a new set of packages.
2. Individual channels prices will be revised.
3. HD Access Fee packs will be discontinued.
4. Long Duration packs will be discontinued.

These changes are being made in order to comply with the "Telecommunication (Broadcasting and Cable) services Tariff Order 2017" issued by the Telecom Regulatory Authority of India (TRAI). The said order is applicable on all broadcasters (such as Star, Sony, Zee, etc) and distributors of content such as DTH operators, Cable operators and Internet Protocol TV (IPTV).
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My subscription no is [protected] & Registered mobile no is almost 8-9 years old from past 5 years am not using this no and don't remember also, hence requesting to change registered mobile no to new no
i.e [protected]
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