[Resolved]  Tata Sky — visiting charges for activating the service

Address:	500049
Website:	www.tatasky.com

I am writing this with lot of frustration on tata sky services. After being used for 7 years nearly. This happened multiple times, but this time i am very much serious on this issue. Its a kind of looting.

My tata sky account was deactivated or disabled since i did not recharge on time. I was actually on vacation and came back yesterday. I was getting a message on my tv today "your tata sky setup box is not receiving the signals". I called up the customer service and they said, it was due to low balance and need to recharge immediately.

I have then recharged my account but the problem still persists. I am not getting the tv channels. I called up the tata sky team again and they says its a technical problem at my end and need to fix it. They also says i need to pay for the technician charges for the visit.

It's clearly a problem from tata sky side as the activation should happen flawlessly. Since their systems are not sophisticated to do the activation online  - does that mean i should pay the charges? I only pay the charges to the tv channels that i subscribe and which i already done that.  

Later, i emailed to nodaloffice and i then i got a call from their team. Their version is, i have to pay for technical visit charges. I again conveyed on the call, this is purely a technical glitch in your systems while reactivating the services. The setup box and all the connections are intact. This issue has happened due to service disruption. Hence, i will not pay towards the technical visit charges.

Now i am without tv for the last 3 days even after recharge. The thing is i am not getting the service for which i paid for.

Hence, i am lodging a complaint. Please do the needful to active the service without any additional visiting charges.

Thanks
Shankar
Subscription id: [protected]