[Resolved]  Tata Sky — worst chat service in tata sky

Address:New Delhi, Delhi, 110067
Website:www.tatasky.com/wps/portal

In tata sky first they say your chat will be recorded but nothing happens like that.
I did chat and asked to change my plan, one lady took my 1/2 hr or so and then said i have raised a request for the same. But i didn't received any confirmation for the same, as per her words i have recharged my tatasky sky. But later when i chat with then again asking about confirmation, they said they haven't found any request. If you ask them anything they just waste your time, keep saying you will get the resolution and keep saying sorry but nobody gives the resolution. They dint transfer the chat to senior also. They just frustrate you up to level that you itself disconnect the chat, it happend twice with me, one agent named devendra (Most annyoing agent) another shubham kumar.
Very unhappy with that kind of customer service. They just help you till you pay money.
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Jun 10, 2018
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
May 07, 2018
Updated by mohit.1455
I had word with tata sky representative regarding change in my tatasky plan, they said they have raised a case and gave me the total amount to be paid. I did the same but they didn't change the plan and even did changes in amount that i have paid. I called them for this issue, they disconnected the call. I called them thrice but they just transfer the call and then disconnected. I not even able to get the refund. I just lost my money with tatasky. And more over tatasky has no call recordings, no chat recording, no call backs. They are doing what they want. Indirectly snatching money from customers pocket. I[censored] try to talk to them they just disconnect the call.
Verified Support
May 09, 2018
Tata Sky Customer Care's response
Hi, we have raised a service request to address your concern and you'll hear from us at the earliest.
Complaint comments 

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My tata sky shows message this is wrong card for this set top box . Please fix this
Tata Sky Customer Care's response, May 9, 2018
Verified Support
Hi, kindly share your RMN/Subscriber ID so we can assist you better.

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