[Resolved]  Tata Sky — worst service and no response ever since 25th march 2018 by tata sky

Address:	600099
Website:	Tatasky.com

Dear mr. Harit nagpal,

I am balaji madireddy living in chennai and i am writing this email with so
Much of pain and anger, recently we shifted our house on 25th march 2018 on the same day we requested for reinstallation through customer support.

Complaint 1:

The technician visited our flat and installed in such a way the walls are nailed in a pathetic manner, in addition to this the technician didn’t ask permission before cabling/nailing i was busy in shifting things.

I spent extra money to make it clean and escalated through call centre to resolve my issue with so much of pain i was finally connected to the team leader mr. Kannan irresponsible person i have ever come across in my entire life.

Complaint 2:

Mr kannan said that he will personally take care of my complaint and resolve it on priority.

I told nothing is personal here and i wanted the walls to be fixed on priority in an official manner.

He assured that everything will be fixed and arranged a technician on 14 th april 2018
The person name is mr saravanan and he is unaware of my complaint, i told him to first speak to his manager or the team leader before addressing my complaint.

But instead of addressing my complaint he was very keen about the additional device which is ordered for during the complainti told him to first fix my walls and start installing the additional tata sky connection.

He assured that he will fix and told me to recharge 1199 to debit the charges towards new device also took a decision as if he knows everything to fix my walls and totally messed up again.
This is totally unacceptable i blasted the person and told him to leave immediately.
I informed him that team leader mr kannan must visit my residence as earliest.

Complaint 3:

After all this mess mr kannan called me and said that he will visit in the weekend as per
My appointment and resolve my issue, till now he never turned up and it’s been 31 days i am having the device without a connection and is this how u train your employees and treat your customers.

It’s unfair mr. Harit nagpal i am totally disappointed and bringing this to your notice because you and your team will at least take my complaint seriously and fix my issue as earliest.

I am attaching the pictures of walls which is irritating me day by day when i
Am stepping inside, consider yourself in my position and tell me is this acceptable, u guys really work with passion and satisfy your customers won’t u feel bad and ashamed of this blunder when will your team will resolve my complaint and give connectivity. What are you going to compensate for my loss and pain.

I want mr kannan to visit with his manager this saturday and fix the issue.
Please don’t test my patience any more.