Tata Sky — wrong charges dedicated my account

Address:

Bhiwani, Haryana, 127021

Really really badly service provider tata sky mently harassment

Today recd call by customer care agent named with mrs. Sana and discuss i have not paying any charge of eng. Visit. Also confirm mrs sana

But my balance are deduct in my account what is the problem why customer facing this type of issues

Also recd massage of 7 days rend remburse done by mrs sana

I have no idea this type service provide by tata sky.

Tv par tata sky ki add band kar dijiye.