Tata Sky Wrong Commitment — money deducted but uc not given

Purchased uc cash via in-app purchase of pubg mobile on 23nov at 11:25pm via internet banking. Costing rs.420 (Costing via google offer 220) for uc credit of 325.

My account has been debited for the same amount but no uc cash was credited to the game. It shows in my sbi account that the money went in times of money limited.
Its a huge sum of money and i'm worried for the same.

Customer care centres are unreachable.

Beneficiary - times of money ltd
Reference no:[protected]

Could you please resolve this and ensure my purchased is carried out or refund my money back to my account.
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