[Resolved]  Tata Sky — wrong information given by the technician

My questions to tatasky are as follows
1) why does your technician carry no icard of the company
2) why can't he give us an official bill to know how much we will be charged for the work done, what is the warranty of items changed
3) why is the set top box replaced
4) why is a repaired set top box placed and not a new one
5) why are small small cheatings done by such a big company
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Oct 5, 2019
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2019
Tata Sky Customer Care's response
Hi, we do not want you to feel this way. As per our company policy, we replace the faulty set-top box with a refurbished one. You can always log in to https://www.mytatasky.com to check your account details.
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