[Resolved]  Tata Sky — Wrong visit charges

Since I was not able to view some of the channels selected as per my pack, I raised a complaint on the Tata Sky call center. An engineer/person on behalf of the Tatas Sky visited my place and found that the receiver part in the umbrella/disk on the rooftop was a little bit turned because of some word or air. Anyway, the problem was solved but to my surprise, I noticed a charge of Rs. 200/- was debited to my account stating, "visit charges". When I raised the quarry to the Tata Sky call center. They justified the charges and replied since the connection is now out of warranty, the charges are fair. But still, I believe that when a monthly capacity fee is being charged by Tata Sky then It becomes the responsibility of Tata Sky to provide constant, seamless, and satisfactory services. If any problems occur at the end of the reception of services, the company should solve them at their own cost. Denying services or charging extra payment for faults and repairs should be termed as “Deficiency in Services” as it is a paid service, not free. I feel this matter should also be taken with the consumer services desk of TRAI and should also be viewed as a case under the Consumer Protection Act. Asking for extra money to provide seamless services should not be taken as fair practice.