Tata Sky — Wrongly Recharge to Another Tata Sky Account

Dec 28, 2021

Updated by rkp86 Today i receive a call from Tata Sky customer service, They told ID to ID money transfer is not possible and ask me to contact phone pe where you done the recharge as we are not able to validate the refund as its not done through Tata sky app.

Please help Phone pe people told contact the service provider and Tata sky people told that contact Phone pe. Where the customer goes. Its very difficult to us.

Jan 01, 2022

Updated by rkp86 Please feel free to contact at [protected]

Jan 01, 2022

Updated by rkp86 Please find the below reply from Phone pay

Thank you for contacting PhonePe!

Regarding your recent transaction, Ticket No:[protected], we would like to inform you that the bill pay of ₹ 210, has gone through successfully.

The service provider has also confirmed that the respective benefits have been applied for the same number against the Transaction ID: NX21122719085474187791511.

We would like to inform you t that Tata Sky doesn't usually allow cancellation of bill payments. But, if they want they can always try reaching out to them

We request you to contact them with the operator reference ID: TP[protected]. while reaching out to the service provider / Bank (in case of Credit card) for a hassle free experience.

Note. Unfortunately, PhonePe is not authorized to reverse any payment, regardless of the payment status.

Please feel free to contact us for any clarification.

We hope that we have resolved your issue to your satisfaction. Our primary goal is to ensure best-in-class customer experience and we’d appreciate if you could share your feedback with us.

Regards,
PhonePe Support

Jan 03, 2022

Updated by rkp86 No update till yet

Jan 04, 2022

Updated by rkp86 As per discussion i forward the same to phone pay for reversal of the transcation.

Awaiting for the revert from phone pay end

Jan 07, 2022

Updated by rkp86 Please find the below comment receive from phone pay

As it is a successful transaction, this is the Operator reference ID: TP[protected] which has been generated for your transaction which amounted to ₹210. We would request you to reach out to your service provider along with the operator reference for a hassle-free experience.

Now tell what we do as a customer. Phone pay people tell Tata sky will refund and you tell phone pay will refund

Jan 09, 2022

Updated by rkp86 [protected]

Jan 12, 2022

Updated by rkp86 Please call at 08:00 P.M

Jan 13, 2022

Updated by rkp86 As per discussion with phone pay they do not have any process in the system to initate reversal of the transcation once its sucessfull.They told only tata sky people will refund. Today i receive from the escalation team of Phone pay. Now please either you escalate this case to your higher management and initated the refund as earliest.

Jan 14, 2022

Updated by rkp86 They denied for reversal of the transcation
What we do?