Tata Teleservices Complaints & Reviews

Hello,
I was a loyal customer of your company since last 7-8 year and my number is [protected]. When i bought this sim along with brand new handset the distributor of your company assured me that my call charge will be rs1/10minutes (Pay per call) lifetime. But to my surprise suddenly from 12/06/2017 at around 19:15pm (Even in the morning of 12/06/2017 you deducted as per my plan i. E. Rs 1/10min) you started deducting rs2/min (Rs 20/10min from rs 1/10min). So you have increased my call rate 1900% (!!!). Now when i contacted customer care via email and call vide complaint no – pbr12452616 their reply is same old clichéd – “sir company has changed its policy, we can’t do anything about it.” now i have some questions regarding this –
Q1. How my plan changed as during sell you promised lifetime validity of my plan? Someone in your company said this plan was for 10 years, okay but still my 10years has not completed. So how and why you have changed my plan?
Q2. For my reduced call rate benefit rs 1 was used to be deducted from my main account every day that means your reduced call rate plan is not free but i have to pay rs 1/daily or rs 365/year to avail the benefit. To my surprise though you have withdrawn all my benefits still you are charging this rs 1/day. Why? What kind of hypocrisy this is? Once you are saying you have changed my plan again you are charging for my old plan?
Q3. Your customer care executive had advised me to apply some new plan for reduced call rate but nothing is available for my number when i am trying from your site? What is this?
Q4. Rs 22 and rs 18 has wrongly been deducted from my account on 12/06/2017 21:41:25 and 13/06/2017 19:28:04 for a 633sec and 521sec call respectively, and for that rs 3 and rs 2 should have been deducted. So i request you to return my balance.
Q5. I bought a brand new handset for your uim which is cdma in nature so can’t be used with other sim and i just recharged my number on 07.06.2017 and you changed my plan on 12.06.2017. Why have you not informed me early? In that case i would not have invested for this third class company and recharged this number. This shows your greedy and lackadaisical attitude. What you could do is to just communicate properly and give a proper timeline to end this offer that should be a nice, trustworthy company’s behaviour towards its long-time customer. But now i realise you are neither nice nor trustworthy.

Sir mera name anil he
Mene sms job ke liye apply kiya tha t. T services me mujhe registration ke liye bola gaya ki aap 1000/- jama kardo mene kara diya
Fir company ki taraf se call aaya ki aapki connectivity micromaxx phone me nhi ho aarahi he to aapko company soni
Ka mobile provide kar rhi he jiski keemat 39000/- he 10000/- aapko jama karane honge orr baki he 29000/- jisse through aapka registration hua he wo madam chukayenge mene 10000/- rupay bhi jama kara diye company ke account me t t services ke name se ab wo mujhe yuhi pagal bana rahe he ki aap ka courier aap tak pahuch gaya tha aapne attain nhi kiya 2-2 baar courier wala gaya tha leke ab 2 baar se jyada bar courier kara nhi he company se ab aapko courier wapas chahiye to aapko 20000/- or jama karane honge jo refundable honge ab sir me kese is company par wiswaas kar lu mujhe mere paise wapas chahiye company se wo bol rahe ki aapko koi paisa nhi milega
Agar aapne 10000/or nhi jama karaye to ye paisa aapko refund ho jaye ga par mujhe is company par bharosaa nhi ye farji bhi ho sakti he
Kisi sonia name se ke through mera registration ho rakha he
Unke cell no..-[protected]/[protected]
Bombay bazaar
Meerut u. P

I had tata photon account bearing no.[protected]. On 24 04 2017 i requested the company to disconnect the service after payment of the bill as on that date. After one month the company raised the bill and when i lodged a complaint, asked me to forward the mail that was sent on 24 04 2017. When i forwarded the original mail, it was promised to resolve the issue. Still i am getting the messages to my mobile to pay the bill.

The company is testing the patience level of the customers. Hopeless service, i do not recommend others to take this service.

Dear Sirs,

Please look the attachment for the settlement of account send from your office on our sms which i send you plenty of time to your different official on his whats app no as well as sms, again you are sending the dispute resolution email to us its really a ridiculous, while we are enclosing again the same thing to you and request you to adjust the same at your end and hope further wont send such type of email, call and sms which harsh to us.

Enclosed

1) account settlement confirmation from your authority.

2) payment confirmation email receipt

Regards
Anjani Kumar Singh

Hello sir,

Recently i have faced one big issue with your internet service provider.

Provided connection number: [protected]

I was applied for the broadband connection and have words with your sales guy (Biswanath paul, mo. [protected]) to get the direct ethernet connection at our office. And last saturday some of the persons came to our office to for the installation and they set single pair adsl to our office and i have paid 1400 inr to the builders to get the wire at our office at 5th floor. As they don't tell us to set the adsl and done the things from his side last saturday.
Your sales guy offered for the ethernet and provide us adsl.
Now i don't want connection because of this issues and wanted to get installation cheque back and 1400 inr which i was paid to the builders as in this case i am in fault from my side.

So please do needful for this issues and get it resolve asap

Thanks,
Hiren

I would like reiterate my complaints regarding both tata docomo landline and broadband connection.
Both the connections were taken by same authorised person from tata. Mr. Mobin khan and mr. Chachara.
1. They have issued me faulty landline handset and i have paid bills for many months without usage.[protected]. I have paid rs. 2500 as handset charges and now they wanted me to purchase a new handset. It was then agreed by other members from the company that they have issued me faulty handset. Also, then i have received a mail saying that i have agreed to install used handset. This is the heights o[censored]nprofessional service.
2. Same is the case with broadband, my phone internet was of more speed than the broadband, time and again i have informed them that i will proper service then only i will pay bills.
I understand both the services are handled by different companies of the same tata group and also the service standards for both the companies are pathetic. Instead of solving my issues they have tried to sell me new connections with flashy plans. For me both the services are being provided by same parent group and hence i require solutions to both services.
With this mail i am again complaining that you as service provider need to provide me complete solutions. I am very disappointed with the services. I am ready to pay bills provided
1. The broadband network is reinstalled and shown me service and network for atleast 24 hours
2. My landline starts to rework

Thanks.

Regards,
Shrikant

Dear sir/madam
I want complaint for tata docomo (Tele communication). Before 5 month one unknown person give me a tata docomo sim card then told me 1st month calling charge is free. Maximum 10 days using the number i geeting a sms and email my balance rs. 414 is pending. If i dont use the number why i pay. After 1month also geeting mail for total my pending balance is rs.792. Every one or two days i geeting mail adv. Deepak choudhary ([protected]@gmail.com). This person send legal notice. I want confirmation mail for tata docomo team if i dont use my number so why geeting this type ofthreat mail. So please reguest look into this matter & solve as soon as possible. Further i dont take this type of mail face in future.
Pradip chatterjee

Dear Sir/Madam,

Today I recd. Demand Letter for Rs. 241.00 for Tata Teleservice for Unbilled payment which was not received bill for the same at that time of cancellation.

After 2 years I recd. said Letter and spoke with them which asked about bill and also told them I could not pay for said amount after 2 years.

They said we will send one again Legal notice for the same

Please look into this and advice for further

Thanks & Regards
Ravi. J
[protected]

In - curia law chambers
Advocates and legal consultants
No;18 1st floor, ld s arcade, 11th cross, cubbonpet, bangalore-02
.
Cin – u74899dl1995plc066685
To:- date :[protected]

Natique raza. h.

Account no:[protected]

Subject : legal notice on behalf of tata teleservices ltd.

Under instructions from our client m/s. tata teleservices limited, 2-a, old ishwar nagar main mathura road, new delhi - 110065 herein after referred to as our client, we serve you with this legal notice:

1. my client is a leading unified access service provider in india and provides various telecom and other services in various telecom circle in india by virtue of licenses granted by department of telecommunications (dot), government of india.
2. that you approached my client for availing services, for which you have duly signed subscriber application form and other related forms and submitted documents as per the norms prescribed by dot for availing the services.


3. that you stopped making payments for the services rendered by my client for reason best known to you, despite availing the services of my client to the tune of rs.893 /-


4. that there after my client requested you to make the aforesaid payment, however, in spite of repeated reminders and request, you have failed and neglected to make the payment of the legitimate dues of my client amounting to rs 893/-as on date.

5. that you acts and intention clearly amount to breach of trust and dishonesty to our client. hence you have made yourself liable to be prosecuted under various provisions of civil/criminal laws, as applicable.


6. by this legal notice, you are hereby given an opportunity to make the aforesaid payment of rs 893/-within 7 days hereof, failing which, we have clear instructions from our client to initiate appropriate legal proceedings against you for the aforesaid offences at you costs, risk and consequences.

For any clarification, you may contact: [protected] name: shadab

Please note:- in case you have already made a payment then please ignore this letter and provide us with the payment details by replying to this mail or contacting our above mentioned representative


Tata teleservices limited
A block, silicon terraces, 30/1, hosur main road koramangala, bangalore-560095
Phone:[protected] fax[protected] website: tatadocom.com
Registered office 10th floor tower 1 jeevan bharati 124 connaught circus new delhi-110001

—
I did not use this sim for more then 12 months. i have sent so many requests to deactivate the number. still you are keep on calling and harassing me. now asking rs. 893 without using there services.

It is against ethics and tata code of conduct.

Please reply

The below email will explain all.
Since this time, TATA Tele is harassing me for payment although they fooled me & took one month payment already.
kindly resolve this.

From: [protected]@gmail.com
Sent:[protected]:37:41.0
To : customercare.[protected]@tatatel.co.in
Cc: null
Subject: Very Very Poor Response/Speed/Service~~M17390781
[Note: Please don't change the subject for internal tracking
purpose
and immediate action.
_____________________________


Hi - Its just one month that I have taken your broadband connection
& I
am
sorry to say that the response is terrible.
I took a speed of 4 MBPS & I don't get even 256 KBPS speed.

On my complaints I am being told that there is bandwidth problem. I
am
hearing this for the past 15 days.
I don't understand that if there is a bandwidth problem then are
you
selling the connections & fooling innocent people.

Internet is required by me to do my work & my all work is getting
badly
affected.

THIS IS NOT EXPECTED FROM TATA...

Please resolve it immediately and if you can't resolve the same
then
I
will
have no option but to cancel the connection.

Connection Details are:

Landline Number - [protected]
Account Number[protected]

Thanks
Ankur Goyal

In- Curia Law Chambers
Advocates and Legal Consultants
NO;18 1st Floor, LD S Arcode, 11th Cross, Cubbonpet, Bangalore-02
.
CIN ¿ U74899DL1995PLC066685
Slno:- 2019 Date 27-Jan-17

ARUMUGAM .BALAMURALI TECH MAHINDRA
NO 46 4 OM SHAKTHI NILAYA PATTANDURU AGRAHARA ROAD WHITE FIELD BANGALORE
BANGALORE - 560066

To:-

Account No:[protected]
Del- no [protected]

Subject: Legal Notice on behalf of Tata Teleservices Ltd.

Under instructions from our client M/s. Tata Teleservices Limited, 2-A, Old Ishwar Nagar Main Mathura Road, New Delhi - 110065 herein after referred to as our client, we serve you with this legal notice:

1. My client is a leading Unified Access Service Provider in India and provides various Telecom and other services in various telecom circle in India by virtue of Licenses granted by Department of Telecommunications (DoT), Government of India.
2. That you approached my client for availing services, for which you have duly signed Subscriber Application Form and other related forms and submitted documents as per the norms prescribed by DoT for availing the services.


3. That you stopped making payments for the services rendered by my client for reason best known to you, despite availing the services of My Client to the tune of Rs 1307


4. That there after my client requested you to make the aforesaid payment, however, in spite of repeated reminders and request, you have failed and neglected to make the payment of the legitimate dues of my client amounting to Rs 1307/-as on date.

5. That you acts and intention clearly amount to breach of trust and dishonesty to our client . Hence you have made yourself liable to be prosecuted under various provisions of civil/criminal laws, as applicable.


6. By this legal notice, you are hereby given an opportunity to make the aforesaid payment of Rs. 1307 /-within 7 days hereof, failing which, we have clear instructions from our client to initiate appropriate legal proceedings against you for the aforesaid offences at you costs, risk and consequences.

For any clarification, you may contact Contactable:-PARMESH
Contact-no:- 0 [protected]

Please Note:- In case you have already made a payment then please ignore this letter and provide us with the payment details by replying to this mail or contacting our above mentioned representative

I did not use this SIM [protected] for the last 8 months. I have sent so many requests to deactivate the number.And I paid entire amount after getting the waiver of Rs.1131.But still you are keep on calling and harassing me.

It is against ethics and tata code of conduct.

Please reply

We are using Tata Internet Lease line 4Mbps.A/c No[protected] & 2 PRI Lines with A/C No.[protected].
We have requested many a times to TTML team to show some decency to reply to our complaints and to visit our office to resolve the Lease Line issue, but nothing has been resolved.
Internet Lease Line connection was disconnected by TTML on 23rd April 2016 without prior intimation & notice.
We are ready to pay whatever outstanding...

We are using Tata Lease line 4Mbps.A/c[protected] & 2 PRI Lines with A/C[protected].Internet Lease Line connection was disconnected by TTML on 23rd April 2016 without prior intimation & notice.We are ready to pay whatever outstanding as per usages of ILL Connection and clear this matter but TTML raised the bill including exist charges which is wrong and unethical, as have not disconnected the connection from our end.
Also we have 2 PRI Lines with A/c No.[protected].For which we are regularly paying our dues and till date our payment is clear & there is no outstanding disconnected our PRI Line 022 611***00 with A/c No.[protected] on 24th June 2016.abruptly which was our main reception line without giving any notice, reason or purpose for which we were paying the monthly rentals regularly. Which was un-ethical way to deal with costumer & we have been suffered a big loss from this disconnection.The Tata PRI and Tata Internet Lease line connection are different things and have been taken separately. So there should be no disruption created due to non-payment of Tata Lease line connection.

I have lost mobile and SIM card yesterday evening. Mobile number is [protected]. Requesting to block the SIM as the earliest to avoid misuse. I have called Customer care number and gave them sufficeient information like name, address and Where it was purchased-SIM. Even though after giving this information, they refused to block my sim number.

Please block sim number and revert at the earliest.

My internet account number is : [protected] in Tamil Nadu Circle My name as per account is : Sriram N and I've paid all past dues properly and closed my accounts with them.

But still they keep sending the court notices to my home address in India and by email to me. At present I'm out of india on my work. So could not handle this case myself.

This is become a way of torturing the people and collecting the money even if they paid properly.

PLEASE TAKE SERIOUS ACTION AGAINST TATA TELESERVICES LTD in TAMIL NADU circle.

The proofs are as follows :

Email Paid Receipt : PROOF #1
*******************************

Hi!

We thank you for your payment of Rs.1093 made on 23-07-16 for Photon [protected] through ONLINE.

Cheque payments are subject to realization.

Get 'My Tata Docomo' App and check your plan and more. Click here & download now.

Warm regards,
Photon Care Team

Give us a missed call at[protected] from your registered mobile number and we will send your Photon account statement through SMS.

Pay Now | Web Self Care | Locate Brand Store | My Tata Docomo App |
For Photon call[protected]/7 toll-free) from registered number | For Mobile & Walky call 121 (24/7 toll-free) from Tata number or[protected] from Non-Tata number | Write to us on [protected]@tatadocomo.com

******This is an automated message. Please do not reply*******

Account Closure Email : PROOF #2
************************************

Aug 2 at 6:09 AM
Dear Mr. Sriram,

We refer to your email dated 02-Aug-2016 regarding disconnection and payment history information of your Photon number [protected].

As per our telephonic conversation on[protected], please be informed that we are unable to process your request to disconnect the connection immediately as the billing would be stop within 7 days from the date of disconnection request registered and account will be disconnected on same day as per disconnection procedure.

The request for disconnection of your Photon Number has been raised on 02-Aug-2016 and the request number for the same is[protected] .Our Photon Care representative shall get in touch with you within 48 hours with respect to your request.

Please note that the connection will be deactivated on 09-Aug-2016 unless notified from your side. The current outstanding in your account is Rs.00.

We would like to inform you that your payment for Rs.1093.00 has been updated with online payment transaction ID: 4526075 dated 23-Jul-2016.

Please use your Photon Account Number[protected] to make the payment.

We appreciate your valuable association with us and hope to see you back in our network soon.

If there� anything else that you want to share with us, we are all ears.

Warm Regards
Mahesh Pallerla,
Tata Docomo Photon

To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm

To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon Customer Support at[protected]toll-free)

For Postpay
Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com

For Prepay
Now Recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com

We would love to hear from you, Click here to share your valuable feedback.
Note : The feedback link will go inactive in 3 days.
Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, 124 Connaught Circus, New Delhi 110001.
CIN- U74899DL1995PLC066685
Visit our Website at www.tatadocomo.com
Email us at [protected]@tatadocomo.com
* For Postpaid and Prepaid - 121 from Tata connection.
* For Photon Tata Docomo[protected]toll free)
* We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only.

I had given in disconnection request in March 2016 and paid the bill of 1258/- that was generated for March and technician had come to the premise and had disconnected the wiring too. But there was a bill of 406/- that was generated for April month and asked to pay the amount.

Spoken with customer care officer - Banu priya . S and explained that there was not internet service given from Feb last week till March mid week and hence I had placed the disconnection request. She confirmed that the cancellation request has been taken 8th March 2016 but had disconnected temporarily. Upon asking What is temporary and permanent disconnection, she had asked me to make the payment for Feb-March 16 bill amount of 1258 and would waive off 406/-.

Today I had received a legal note asking me to pay 1000/- else legal proceedings will be made. Looks like the team is more interested in money than providing services. They make customers pay full and threaten even if services are not provided.

This doesn't change in how they operate yet this is cheating their customers.

We have 2 PRI lines installed from TATA TELESERVICES, we have requested for 3rd line in our new group office premises, its been over one month we are following up with the concern Person Mr. Sunil ([protected]) - Key Accounts Mangers, and Mr. Dinesh ([protected]), who always have been giving false information about the installation, and always replying stating it will be done tomorrow.

Such outright lying employees are good enough to spoil the brand, value and reputation of even the best of the Brand like TATA., and act as promoter for the competitors

We are taking 3rd connection not due to the non availability of other options but due to the trust and confidence in the brand of TATA Teleservices and the past experience.,

Hope to see some positive and firm action.

As i had purchased a tata docomo land line with the number [protected] last year, , within six months o[censored]sage the instrument was found defective and internet services also not working. In-spite of repeated visits and calls to tata docomo customer care, the company has neither repaired the instrument nor the internet connection provided. But i am regularly receiving the bills even after six months. I would like to complain on the company regarding this.
My email id is [protected]@gmail.com. Please help me to get the compensation in this issue.

I'm writing from trivenisarees.com. We had taken a tata sip connection (Tata docomo no[protected], account number:[protected], setup in june 2015 & every month thereafter. The sip connection was for a simultaneous 20 lines, allowing for minimum usage of rs 10, 000 per month.

However, there were technical issues from tata teleservices side right at the installation – resulting in ping drops & inability to use the system beyond 4 calls simultaneously – and even that with often poor call quality & call drops. Inspite of raising it multiple times, it was seemingly attended only on aug 14th 2016, almost 14 months after installation (The issue still needs to the tested). It was also established that the issue was since the initial setup in june 2015 – the modem reconfiguration that seems to have improved the system was never done after the initial installation. This was clearly a case of tata teleservices failing to fulfill its obligation, mentioned in section 5.3 of the agreement: “responsibility of ttl is limited for providing connectivity to the equipment installed in the customer location”

Clearly, trivenisarees.com was unjustly overbilled for service not provided to it in this time frame.in addition to tata teleservices unjustly billing us, trivenisarees.com has suffered damages due to the to the time spent its management & staff, and customer & goodwill loss due to the inapt call quality provided by tata teleservices.

When we raised a claim for the damages due to the faulty setup & overbilling, tata did not entertain our claim - or even respond to the specific points raised in the complaint.

Dear sir/madam,

I am piyush kumar goyal receiving emails from rishikesh bhale and advocate deepak choudhari regarding payment due on below account number;

Account number:[protected]

I would like to share the details that i have used the tata broadband services for 2-3 months, then i moved to another location. 5 days before moving to another location, i informed to tata teleservices to close this connection earlier than 7 day of bill generation date. They said that they will close the connection soon according to their policies. Again after 8 days i called them and they said that your connection is still live. Please give us 7 days to close it. And for these 7-8 days they are charging 395 rs bill.
They are forcing to pay this amount by sending mails frequently. I wanna ask to tatateleservices that this is not my fault that your service representative didn't closed the connection. As 395 rs is not a big amount to pay but why should i pay if i didn't do any mistake.

Please let me know what steps should i take. For more information please revert back.

Best regards,
Piyush kumar goyal