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Tata Teleservices — harassment on the name of legal notice for nonpayment of dues

I was using tata docomo broadband my account number was[protected]. I requested for deactivation of my account on 10th jan'19 as i was not getting the right wifi speed. They replied the same day with following guidelines:

Kindly refer to the below guidelines regarding cancellation:

1) request you to clear your outstanding amount of rs.825.00/- final bill will get generated post termination of entire billed and unbilled amount on your account.

2) the line will get barred on 4th day, will suspend on 7th day after registering termination request and permanent disconnection will be done in 90 days.

3) the equipment from your premises will be collected within 45 days if provided by us.

4) refund or adjustment of your deposit, if any, will be processed within 45 days from permanent disconnection date.

We paid rs 825/- on 11th jan'19 and i wrote to them.

To listen

Kindly deactivate my account.

I have cleared all the outstanding and will clear my next generated bill once it comes.

The bill shall not exceed today's date that is 12.01.19.. Kindly note the same.

Following which in the next bill cycle i was expecting the bill on pro rata basis while they again mailed me rs 825/- bill. To which i replied to kindly correct the bill and send. But nothing happened. They kept sending me the same bill.
One day i received mail from an advocate:

Account no:[protected]

Subject: reminder

As instructed from my client m/s. Tata teleservices limited, 2-a old ishwar nagar main mathura road, new delhi – 110065, herein after referred as my “client”, we serve you with this legal notice:

1 my client is a leading unified access service provider in india and provides various telecom and other services in various telecom circle in india by virtue of licenses granted by department of telecommunications (Dot), government of india.

2 that you approached my client for availing services, for which you have duly signed subscriber application form and other related forms and submitted documents as per the norms prescribed by dot for availing the services.

3 that my client was induced to provide you its services, whereby you were allotted connection nos.[protected]

4 that you represented to my client that you would make timely payment against the usage of the aforesaid connection nos. Charged on you.

5 that basis representations made by you, my client activated your connections on (Date of activation of service) 16/03/2016 and you started using the same.

6 that you stopped making payments for the services rendered by my client for reasons best known to you, despite availing the services of my client to the tune of rs. 1623/- that when after repeated requests you failed to make above said payment my client was constrained to temporarily suspend / deactivate service of your del no:- on (Mm/dd/yy)

7 that thereafter my client requested you to make the aforesaid payment, however, in spite of repeated reminders and requests, you have failed and neglected to make the payment of the legitimate dues of my client amounting to rs. 1623/- as on date.

Reminder letter dt. _, dt _. E mail dt _

8. That your acts and intentions clearly amount to breach of trust and dishonesty to our client. Hence you have made yourself liable to be prosecuted under various provisions of civil/criminal laws, as applicable.

9 by this legal notice, you are hereby given a final opportunity to make the payment of rs.. 1623/- within 2 days hereof, failing which we have clear instructions from our client to initiate appropriate legal proceedings against you for the aforesaid offences at your costs, risk and consequences.

My client may forward your details to the concerned credit verification agencies to take appropriate action in their database.

We request you to contact mr. Bapu kamble ([protected]) mr. Sachin bakle (Mob no. [protected]) between 10am to 6pm

I called mr bapu kamble and had a thorogh discussion regarding what went wrong in communication and eventually it was decided that we have to pay something about rs 400/- as the remaining due. He said he will start the correction process at his end meanwhile asked me to send a similar mail to tata team.

I replied to that mail from advocate.

Advocate, listen, listen

Dear sir,

There is a huge communication gap between tata team and us.

I have asked them to reverse the bill and let me know the same.

I have talked to mr bapu ji and sorted it out.

I am also marking this mail to tata team for their understanding too.

Regard,

I thought the matter is sorted and was waiting for the corrected bill from them but today i got a call from a lady, who was very rude, saying that they will write off rs 300 but i will have to pay rs 1323/-

I was shocked! And i wrote back to them.

To advocate, listen, listen

Dear tata team,

I had called mr bapu kamble and sorted things out.

Today we get a call from a lady ([protected]) talking so rudely and asking us to settle the account by paying 1323 rs!!

What is this?? This is beyond my understanding!!

I am aghast and shocked by the communication and commitment level of tata docomo professionals!

Pls do not confuse us with one the a day and different on another.

Provide us with solution.

Regards

I am still under shock by this unprofessional behaviour by a renowned company like tata!

I will request them to send me the corrected bill so that i can pay the same and stop harrassing me over it. Thank you.
harassment on the name of legal notice for nonpayment of dues
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    Tata Teleservices
    Customer Care Service
    Customer satisfaction rating
    45%
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    Tata Teleservices Phone
    +91 22 6667 1414
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    A, E & F Blocks, Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, Maharashtra, India - 400033
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