Tata Teleservices — not concern to provide customer solution, instead sending legal notice

Address:

560105

My tata docomo broadband connection (Account number[protected] was been suspended without any intimation and due to that, i had lost a big deal of my own project last year as i was not able to attend the scheduled final skype meeting with my client. Please mind the below points i am mentioning:

1. Who gave you the authorization to disconnect my internet connection without my consent or informing at least?
2. Why didn't anyone give me a call when the payment is getting late and tried to know the reason?
3. As it seems my payment is due so the connection got disconnected, but if you check your call records, my email to customer care for not able to make payment through imanage portal and chat with your customer care.. Who will answerable to these if i have not got the resolution from your end?

Now they are sending legal notice from the court to make the payment. It's almost 1 year now, they have never addressed my solution but now on 16th march 2020, they are sending a legal notice. Can you all believe how cheap their behavior is.

Customers, please be aware of tata teleservices!!!