Tata Teleservices — urgent!! urgent!!! urgent!!! change of plan reminder

Address:HOTEL SAPNA 573/7 JANGLI MAHARAJ ROAD NEXT TO SAMBHAJI PARK PUNE

Hello it seems that tata telecommunications is only interested in collecting payments rather than improving the customer service, we are very unhappy with the way the service team is dealing with their loyal customers, they are been taken for granted for sure. we are waiting for the response from your team, we have mailed more then 20 times to change our plans but there is no response and update on the plans . Company should really improve the online system and make it user friendly to choose the plans they desire and not force the customer to stay on the plans they are when we log on to the website we are directed to a link to select the plans after selecting the plans we sent an email to start the new plan but further no action is been taken and no confirmation of the same has been given so do send me the number of the the correct person to whom i can talk with and get my plans changed accordingly and let us know at the earliest if we can change the plans so we can know if we have to continue with tata or change the vendor if we cannot change our plans. we also need a confirmation mail that after paying the outstanding amount our plans will be changed to the new plans which we have selected for details as below mail. We have two broadband for below account number and present plans are
1) [protected] rs 1500/- + gst per month we want to change this plan to 1099/- per month. Plan details as below rental - 1099 per month free data - 500 gb speed mbps - 40 mbps 2) [protected] old plan rs 1999/- per month we want to change this plan to 1399 per month plan details as below rental - 1399 per month / free data - 500 gb / speed mbps - 100 mbps
Note we wont be paying the bills if the plans are not changed as per our selected plans .
we hope you give us an positive solution which will help us decide to continue or discontinue our both accounts..
Looking forward to hear from you asap...
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