Tatacliq — tatacliq - defective phone received - tatacliq not returning

Address:	400083
Website:	www.tatacliq.com

Sales order no:[protected]
Order date: sep 18 2018
Seller ref. No: a[protected]a001
Prepaid
Order amount
Rs.13990.00
Ekart
Invoice number:a[protected]a001
Invoice date:sep 21 2018
I would like to let you know that my 2 yr old daughter had dropped my old phone and it lost its display. Life without smartphone is impossible these days so on the same night i order a phone from tatacliq from my hard earned money. If you want i can provide the image of my old sony phone which has lost its display. I received the phone on saturday, put the sim on sunday and tried to make it functional. As soon as i tried to use it a pop up notification started showing up for volume control which was automatically silent. I tried hard, went through online search to understand the problem and found that its inbuilt malfunction in the phone itself. There when i tried to switch even power button i was not able. That i am waiting for a return instead your team is asking and reasking imei number, photo of box etc. Which is very strange and can verified by a simple call where i can read it to them if they can't read. I have attached image of imei number with this email as well.
From last few days during my office hour i am continuosly spending hrs to handle my own return request queries, photographs sharing etc if a defective phone is delivered to me then i failed to understand is it my problem or tata cliqs? Is it in connivance with the online fraudsters and scamsters which i have heard and read..

I find violation of my basic consumer rights and sales purchase agreement where i mean i gave 14k rupees to tatacliq and i am supposed to receive a fully functional brand new phone. They took the money and handed me a defunct mobile phone which was highly unexpected for me as tata commands respect in india in service sectors.