[Resolved]  NTL Call Taxi Service - Chennai — Taxi did not show up despite confirmation

Address:

Tamil Nadu

I called NTL call taxi[protected] on Saturday, 24th Feb at 3:40pm to make a booking for 25th feb at 4:30am from Triplicane to the airport since I had to catch a flight at 6:15pm flight. I was told the booking is confirmed and that the booking ID will be sent to me by sms and the driver details will come 20 mins before the booking time the next morning.

I had not recieved a confirmation SMS and I called NTL again at 6:19pm on 24th Feb and was told the system is down but was given the confirmation number A[protected] over the phone.

The next morning, I had received no SMS or call from the driver, When I called NTL again at 4:20am (which is 10 mins before the expected time) I was told by an agent named Balaji that no cabs are available and that they were sorry. I was amazed that despite a confirmation and no intimation from their end they are informing me after I call to ask what was going on.

To make matters worse, I receive this SMS at 4:30am (They claim their system is down for all other SMS's but this one was very prompt): "Dear Mr/Ms HARISRI as requested by you we confirm the cancellation of your Booking ID A[protected]. NTL Call Taxi[protected],[protected]"

This was NOT right since I DID NOT CANCEL the taxi, it was their sheer inability and unprofessionalism in not being able to provide the service to their customer. At 4:30am I had no recourse but to request my uncle to take me to the airport to make the flight on time.

I again called and spoke to the same agent Balaji at 4:41am, who admitted that it was their fault and despite several attempts to speak to a supervisor I was not transferred.

I have send the following complaint on their feedback page on their website:

"
I have had the worst experience with your abysmal taxi service. I have a. 6am flight and no taxi despite booking a day in advance. Moreover I only find out about the lack of taxi availability 10 mins before the 4:30am booking when I called at 4:20. No reason given other than "not available, sorry madam"

Also I promptly got an SMS saying I have cancelled the booking when I did NO such thing. It was your own inability to fulfill the requirement.
"