[Resolved]  Taxiforsure — Bookings confirmed-Cab details sent 6 times for same booking-No Driver/cab turns up at the venue-Seek refund of the amount in the online wallet

Address:

Bangalore, Karnataka

Hi, On 3rd Nov I had booked a cab from this cab service provider in bangalore. They should be named as "Taxi So Unsure" but unfortunately they are known as Taxi for sure-hilarious! Booking ID was TPS-PP-C4212613. Booking was confirmed and they informed that cab details will be sent sometime prior to the booked time. I received 6 SMS with 6 different cab details and driver details, tried contacting the latest one and the driver phone was switched off. I kept on waiting and there was no revert from any of them. I finally had to make my own arrangement and reach my destination. How can anybody even believe these people anymore. The booking was very much within the city limits and from very accessible location (JP Nagar 1st phase). There has been a huge inconvenience. Prior to the day I had booked the cab, I had refilled the online wallet in their website thinking that I will use the amount the next day and also will be accustomed with the process of paying from the wallet. After this recent incident and few prior to that, I intend and advice anybody not to use their services and I am contacting them for the past 3-4 days to initiate a refund of that amount back to my bank account and everyday they are goofing me saying they will get back to me by the end of the day. I do not see a very clean intention here. I would seek the money back to my account and I do not want to use their services anymore because its a headache to rely on such providers who do not care and are ignorant towards the need of the customers- they are charging them and also harassing them. I would be obliged to the team here as I approach you for your assistance towards this matter. I am not sure if the panel here decides on compensations because such providers need to understand the value of imparting service and not been an inconvenience in the society. Best regards, Manojit Banerjee