[Resolved]  Taxiforsure — Extra taxi fare, driver misbehave, false promises

Address:

Chennai, Tamil Nadu

I had 2 cab bookings in Chennai on 6 Sept 2014 from Perungudi to Kishkinta Water park and return cab from Kishkinta to Perungudi for 6 people. I can say it was my biggest mistake that I selected Taxi For Sure services for our day outing. I have a long list of problems/complaints and fraud activities done by Taxi for Sure with us. Lets start with morning cab experience: ABOUT YOUR SERVICE: I asked to send Xylo car at the time of booking and company agreed for the same. But at the time of pickup they sent a bloody garbage vehicle Tavera. This car was not proper, Gear box was faulty. Car got stuck in between traffic multiple times because of the gear box problem. It completely ruined our team outing fun. ABOUT DRIVER BEHAVIOR: The driver was very un-professional, un-trained and having no ethics. He shouted on us while one of team member opened the car door because AC was not running at that time. He was also shouting on the roadside peoples and on other vehicle drivers for his own mistakes. He was continuously shouting on us with the tagline, "This is my own car, this is not others property". I think that doesn't matter for us. For us it was only Taxi for sure's car, which we have hired for a good trip. He was not even allowing us to switch on AC or control AC speed. While my colleague touched AC controller he started shouting on him back. After completing the journey by that car we thanked to god because we were still alive. ABOUT THE TAXI FARE: That driver charged us 920.00 INR for 43 KMs. But the travelling distance was less then 30 KMs, which we have already confirmed with Taxi for Sure customer care service and Google Maps. We have already given a complaint for the same and it seems like there is no action been taken even after 50 hours of complaint raised. Now about evening returning cab: This time they sent Xylo, we were happy, everything was good. We finished our journey happily. But at the time of billing, driver calculated the bill manually and has charged 757.00 INR from us. At the time of booking I applied 50 INR discount coupon code and he didn't even give this discount. I didn't receive the original invoice from Taxi For Sure at that time (may be because of he haven't marked journey complete). When I received invoice after some time of completing the journey, it was very shocking. Total bill according to invoice was 562.00 INR. So where is my extra amount what I paid to that cab driver? We felt very cheated by Taxi For Sure. We are very thank full to Taxi For sure for cheating us and ruining our full day.