[Resolved]  Taxiforsure — First delay then taxi didn't arrive at all

Address:

Chennai, Tamil Nadu

I had made a booking on 12th dec 2014. While booking I made sure and told the customer executive six times that I will be in a class n won't be able to attend driver's call..and that they should tell the driver the same and make sure he reaches on time. Driver was supposed to reach at 7.15PM. When I called him he said he would take another 20mins to reach. Then when I called customer care they told me to wait for 15 mins in a careless chalta hai manner. I waited n in the meantime I called the driver who said he got a msg that booking has been cancelled. So again I called customer care they said the same driver would come. Again called driver he hung up the phone on me. Customer care said they would send another driver from nearby location n told me to wait 15mins. The same driver called me n said he would reach in 10mins. Customer care being oblivious never arranged another driver n this driver never came. After waiting for 1 1/2 hours on the road there was no sign of the driver n being a female I had no option other than to leave. I called so many times. But was stranded there. Neither the customer care nor the driver bothered to call. No decency. Poor customer service. Time and again there have some or other issues with taxi for sure. Waste of time and money. These people charge so much for when the driver has to wait. What about the customer whose made to wait so much, , Driver details Prakash G [protected] hatchback TN-11-W-2896