[Resolved] Taxiforsure — Pathetic service - Provide a reply on priority. | |||
I recently hired a cab from Taxi for Sure for my travel needs in Delhi on Aug 10th, 2014. I booked a cab 48 hours in advance from Hazrat Nizammudin station to Ghaziabad, to meet me at 11:30 am. I was assured that a message with driver/cab information will be sent to me 30 mins prior to the booking time. On that day, there was NO sms from Taxi for Sure with driver information, there was no phone call from you people that a cab was ready etc. When I called ur number[protected], the number kept getting disconnected after 10 mins on the automated system. I BOOKED A CAB WELL IN ADVANCE YET YOU PEOPLE SCREWED ME.AND YOU WERE NOT EVEN PROFESSIONAL ENOUGH TO CALL ME AND TELL ME THAT A CAB WAS NOT AVAILABLE. I finally hired a local cab, and about 45 mins later I got a sms from you [censored]s that a cab is not available. If I wanted to take a local cab, I would not have hired your people at all in the first place. I HAVE POSTED THIS ON ALL ONLINE FORUMS FOR THE WORLD TO SEE. I HAVE ADVISED EVERYONE I KNOW, AND WILL CONTINUE TO DO SO, NOT TO USE YOUR SERVICES. I have resolved to stick to MERU cabs - their service is FAR, FAR better. I would advise that you people send your management to learn something from these people. AND, I want a reply on this asap.. The booking id for this trip was: TFS-RT-C2557804. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Aug 28, 2014 TaxiForSure Customer Care's response uh ooh, We are really sorry for the inconvinience caused. Thank you for sharing your details with us here, we shall investigate into his issue and We shall reach out to you over the phone and address this for you.
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No. 855, 2nd Floor, 6th Main, JP Nagar 2nd Phase, Bangalore, Karnataka, Bangalore, Karnataka, India - 560078
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Despite having a bad experience on Feb 27th, I thought of taking your services again yesterday and today. Though it was a fair experience yesterday, today's was the WORST experience i have ever had.
It started when I booked a cab by 7 am, and got a confirmation message saying Driver Umesh will come for pick up. I called up the driver and confirmed if he is really coming or just fooling around (which is common for TFS now) for which he responded saying he will pick me up in 5 mins. I received a call from SHRISHAILA. H. M saying he will be coming to pick me up now. I was surprised as I had just spoken to Umesh and he had confirmed and I dint want to receive threatening call (saying out of TFS experience) from the Umesh so I told the 2nd driver that Umesh has already confirmed and he is coming to pick me up. He dint tell me that Umesh had cancelled and he was supposed to pick me up on his behalf. And guess what "I was fooled again'.
When I called back Umesh to confirm whether he is really coming to pick up or rather to confirm if i have been fooled again. He responded as expected 'he has cancelled the trip already'. I called back SHRISHAILA. H. M within 30 seconds and he says he has cancelled the trip already. I could still see the trip active in my mobile app so cancelled it and it asked for feedback. I gave my honest feedback out of the options that the app gave me. Driver refused to come or something.
Out of desperation and embarrassment and I booked a cab again as I was getting late for Office and to my bad luck I got the same driver for the next trip. I called him to guide him for my pick up as I was getting late and obviously eager to know if I was going to be fooled again (which happened). The driver was only concerned about my honest feedback, options for which the App gave me and started shouting at me at the top of his voice asking 'WHY DID I GIVE THAT FEEDBACK'. And told me clearly that he is not coming to pick me up as i gave such feedback for him.
Yet again out of desperation and embarrassment, I started to look for another cab (Obviously not TFS) and while I was booking another cab he called me which I could not pick, after which I got a message that Rs 54 has been debited from Ola Money. I was charged for a trip which I never took and the Driver himself refused to pick up.
Now, I have had enough of your services and I only want the money which was robbed from my account to be refunded. I am not begging for the money but just wanted to let you know that you cant do that as a service provider and there are implications. So its really better to end this on a good note and refund the money. I have had enough of your apologies also and it not tolerable to me as a customer. There are dozens of professional service providers so its not gonna make any difference, and I mean any difference at all to me or to any customer. You are obviously not doing a favor to anybody so I dont really need to be fooled by you again and again.
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On Fri, Mar 4, 2016 at 7:00 AM, TaxiForSure.com wrote:
Taxi
Booking Confirmation
Logo
Hi Prashant Pandey, thanks for booking with us.
Trip#12 TFS-PP-C61089879 TRACK BOOKING
Dollars Colony
15/1, 3rd Main Rd, Nethaji Nagar, Dollars Colony, Mathikere, Bengaluru, Karnataka 560054, India
Tata Indica
AC
Rs.49.00* for 2 km
Rs.6.00 per extra km
Rs. 1.50 per minute of trip time
7:06 a.m.
Fri, 04 Mar 2016
*The driver's details will be sent to you 15mins prior to pick up time.
*Promotional Discount will be applied on final fare.
Extra Charges:
* Maximum of 4 passengers allowed for Indica & Sedan.
* Any Toll, Parking, as applicable.
* Final fare payable will include Service Tax
Happiness Partner with TaxiForSure!