[Resolved]  Tc Global / Tcglobal.com — Terrible service, Not explained Terms of service, Not keeping up promises, lies

Address:

Chennai

I came into contact with TC global on the 29th of July.
The relationship manager assigned to me was Mrs. Kasturi Sur.
She told me that they are the best in GRE and IELTS coaching and would provide be the best teaching.

I asked her that ma'am I want demo classes, she said and I quote "Haan haan we'll give you 2-3 demo classes but make the payment fast na else I cant register you, don't stretch it any further, as I said we are pioneers, have 30 years experience. So don't worry." I said awesome but I need only one demo class and she asked me to make the payment and sent me the email of the amount and the services.

She gave me no information about the study materials or where the course will be stored where I can track my progress. As in which module has started and which module is next and how many are left"

First class was on Saturday 31st July:

Here are my issues with the Class,

• First demo class conducted by Baishali Gupta ma'am

• Baishali maam's teaching was not convincing or clear. Her explanation was sub par

• She was unable to give me a definite answer when we asked certain questions. With the type of answers she gave I was sure I'll make a mistake in the exam, as they were open ended and lacked any conviction. She was googling the answers to confirm her answer and to convince us. We wanted a sound logic behind the answers and it wasnt given, There was another student who clearly told maam I agree with him Im not satisfied with the answer

* She even asked another student in the class what she thought about the question and to explain it to us. Pathetic

•In 3hours we barely covered any ground. I felt 3hours was hardly justified. Only 12 questions covered.

•The class had no clear structure, no proper planning. I felt like we were going back and forth and not really understanding what to do.1 slide forward 2 slides backward. The class felt like it was based on intuition and no direction.

•I asked ma'am where the course materials or the classes are saved and she said it's on the LMS. I searched the LMS for hours to find nothing. Clearly indicates that there is lack of coordination in the organisation.

• I wanted some study material from Saturday right after the class to study on. But till Monday nothing of that sort is provided.

* I asked Kasturi maam about the course material and she said "She will look into it" and went offline and didnt reply to me for 2 days!

•Kasturi ma'am didn't reply from Saturday evening, throughout Sunday no reply and there was no intention of reply on Monday too (today)I had to call ma'am again to get a reply. I have been panicking for quite some time and I have no Confidence in the organisation.

* She replied on Monday afternoon saying the course materials will be sent to me after 3 days! but after i made the complaint she sent me a link to another platform where the study material is saved, clearly indicating she doesnt have all the information before hand and there is clear lack of cordination.
I am not happy with their services and their late replies and their irresponsibility.
I was promised 3 demo classes and after I attended 1 class and i asked for a refund she said its NON REDUNDABLE

Being my relationship manager not once she told me that it is NON refundable it was not even mentioned in the EMAILS sent to me (I will attach the emails below)

even after promising me demo classes she asked me to register as soon as possible as she cant help me without registering.

I am absolutely disappointed with their service and teaching and I do not recommend TC global to anybody. It would be the worst mistake of their life. I request Consumer complaints to help me with this issue.

I have attached the pictures of the emails that was sent to me, no where its mentioned it is non refundable and neither was i told about it