[Resolved]  Tci Xps — Consignment not delivered

Address:Chennai, Tamil Nadu

We have a consignment booked from mumbai by our vendor{ and the docket no '[protected]' }to chennai on 08.06.2017. When it was recieved by the chennai perungudi branch they called me yesterday and informed that it would be delevered today. But today morning some one may be the driver called us and forcing us to come and collect by yourself or since we are located inside te mall we can come stand outside the mall and you send your staffs outside and collect the consignment. I have given many explanation to him that you can come inside the mall because here we have seperate way for these goods to enter and iwill guide you with the mall staffs. But he repeatedly refused to come and using some local bad words and blackmailing us that if you want you come and collect outside otherwise your goods wont be delevered for than one week. I dont know why i should come and collect because you have charged rs1495 for delevery charge. This very worst behaviour of your staffs i got his number also [protected]
Please consider this very seriuos and reply me because we use to do regular transaction from your service and we have 7 outlets getting in regular basis monthly twice.
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Jul 17, 2017
Complaint marked as Resolved 
TCI XPS customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2017
TCI XPS Customer Care's response
Dear Sir

As its a mall delivery, consignee does not accept the goods at the main gate of mall but 1 k.m. inside.

We normally deliver inside but due to urgency party first told to deliver at main gate but later on refused.

Now goods will be delivered on Jun 16 as separate vehicle is used for mall delivery.

Please accept my sincere apologies for the delay.

Regards
TCIEXPRESS TEAM
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