[Resolved] Tci Xps — non delivery of goods and unprofessional behavior of staff
AkAK BBsr on Jul 15, 2018
My consignment no.[protected] was booked on 29th June'18 in Indore & expected date of delivery was 4th JUly'18 in Bhubaneswar. Consignment reached Cuttack on 7th July and till date its not delivered to the destination. Its PATHETIC SERVICE from such reputed organization. Local staff are not cooperative and make false commitment again & again since 11th July to till date. They have excuses all the time of no manpower / no vehicle. MY whole day was wasted waiting of delivery on 14th & 15th July'18. The attitude of bhubaneswar staff is unprofessional and irresponsible. Such disappointing service compel me to complain and is unexpected from such reputed Organization.
Complaint marked as Resolved Aug 16, 2018
[Jul 15, 2018] TCI XPS customer support has been notified about the posted complaint.
Verified SupportTCI XPS Customer Care's response, Jul 16, 2018
We have escalated the matter against Bhubaneswar branch for resolution.
Your comments will be used for coaching & training our staff.
We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such delay in shipping products will not occur in future.
We request you. Please provide us Some time to arrange the same on priority.
Team, Tci Express Ltd.
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